- System Configuration & Maintenance: Managed and operated Inspire Designer (Quadient) to perform system testing, modifications in programs per client requests, and the creation of test scripts, reports, and archives. - Order Management: Utilized Priority software to open, modify, and update customer orders, and managing client permissions.- Automation Development: Designed and implemented automated letter generation processes using Inspire Automation Client, improving operational efficiency and reducing manual intervention in routine tasks.- Email and SMS Campaign Management: Used Inwise to manage email and SMS distribution for marketing and customer communication, ensuring timely delivery and effective outreach to clients.- Cross-Department Collaboration: Communication between technical and operational departments (graphics team, QA, and others), solving system problems and streamlining processes by analyzing system performance and user feedback, resulting in optimized communication and service delivery processes

Database management and building scripts ,queries for internal tests using SQL and MYSQL

During the course as a team, we decided to develop and build a robotic hand for people with disabilities. In addition, we chose to work with Arduino open-source for programming and SOLIDWORKS app to create the parts of the robotic hand. The hand parts were printed using 3D printers. In addition, we worked with different motors such as Servo, DS, and various sensors such as muscular seniors to identify the hand moves. Besides teamwork of SOLIDWORKS and 3D printing, As a software engineer, I mainly worked as a developer to build the code of moving the hand.