Consultant for Four Point Hotel by Sheraton / Starwood (in collaboration with Creative Consultants International, Palo Alto);94306 Palo Alto, California, U.S.A.Hotel Management and start up

Co-Lessor and Sales Manager of timeshare Hotel apartments.Founder/developer of four internet cafés, among the first in Europe, andfive Italian restaurants. Rest. “Venezia,” St. Englmar,– Rest. “San Marco,” Teisnach,– Rest. “La Galleria,” Cham – Rest. “Il Triangolo,” Cham – Rest. “Il Castello,” Viechtach.

Dealt with major corporate customers (IBM Germany, Kodak, AEG, etc.)Manage field service staff, prioritize tasks and resolve customer issues. Manage new project installation schedules and service personnel assignments.Monitor customer satisfaction, provide direction and assistance to service technicianin problem diagnostics, tracking of service work orders and reporting of critical service / product issues to engineering. Processing of warranty claims, shipping, receiving and service parts orders. Create policies to manage customer expectations and meet customer needs. Liaisons with territory sales managers and dealer service staff. Maintain customer and dealer training program. Manage repair center and service spares inventory.