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Davide Celestini is listed as Team Lead at SHARE NOW, a company with 399 employees, based in Berlin, Berlin, Germany. AeroLeads shows a matched LinkedIn profile for Davide Celestini.
Davide Celestini previously worked as Group Lead at Majorel and Supervisor- Outsourced Paypal CS at Arvato Systems. Davide Celestini holds Mba Essentials, 92,4-100 from The London School Of Economics And Political Science (Lse).
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An experienced and passionate customer service support leader with a positive, structured, and detailed-oriented approach guiding colleagues to achieve both personal and team achievements. Dedicated to fostering a positive team environment and committed to working closely with his team member, striving to utilize knowledge and expertise for optimal results. Results are the natural consequences of great minds with motivated hearts.
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A career timeline built from the work history available for this profile.
Berlin, Deutschland
- Operational and disciplinary responsibility for the specialized 2nd Level CS support- Strategical forecasting and planning of resources.- Identification and analysis of improvement opportunities for the products, based on customer experience feedback- Ongoing process evaluation and implementation of process improvements through the cooperation of other.
Berlin, Deutschland
- Operational responsibility in the outsourced content moderation support for different markets- Supporting and developing 6 Team Leaders skills and cooperation, monitoring alignment on processes- Cooperating with HR and SDM about contractual decisions and internal or external escalations- Recruitment responsibility- Cooperating with Business Analysts.
Berlin, Deutschland
- Monitoring productivity results and product knowledge of the SK1 and SK2 agents - Developing phone-email communication skills through close monitoring of email and calls and feedback sessions, having NPS as the main KPI s target- Provide employee coaching, feedback, training- Quality assurance and monitoring- Promote employee motivation and team.
Potsdam, Brandenburg, Deutschland
- Building up the Customer Service Team- Planning activities and forecasting analysis- Acting as contact person for the CS Canon team in Milan- Monitoring of Telephone / ACD system- Monitoring of service levels and Optimization of productivity- Supervision of shifts and schedule planning- Provide employee coaching, feedback and training- Quality assurance.
Potsdam, Brandenburg, Deutschland
- Silent monitoring of calls and e-mails of the agents, providing feedback to the agents- Supporting the communication and implementation of new policies and updates by organizing updates sessions and quick focused training- Monitoring Team's overall knowledge alignment- Supporting phone lines and queues in case of backlog- Getting updated to be calibrated.
London
- Keeping contact and collaborating with festival programming office- Managing and organizing the electronic equipment- Support collaborator’s coordination and communication with translators,- Time-spotting translations- Live subtitling during screenings
London
- Taking care of possible customer needs while eating- Coordinating seating availability- Keeping clean and tidy easting areas, tables, and toilets- Supporting storage of daily deliveries
Other employees you can reach at share-now.com. View company contacts for 399 employees →
Micha Heidenreich
Colleague at Share NowBerlin, Berlin, Germany, Germany
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RK
Robert Kahr
Colleague at Share NowAustria, Austria
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AR
Antje Reißer
Colleague at Share NowStuttgart, Baden-Württemberg, Germany, Germany
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OA
Oliver Arping
Colleague at Share NowCologne Bonn Region, Germany
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YA
Yuliya A.
Colleague at Share NowBerlin, Berlin, Germany, Germany
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YP
Yauheni Prudnikau
Colleague at Share NowGermany, Germany
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ML
Marco Laera
Colleague at Share NowGermany, Germany
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AS
András Szokodi
Colleague at Share NowGyőr, Győr-Moson-Sopron, Hungary, Hungary
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HV
Hans Vogel
Colleague at Share NowBerlin, Berlin, Germany, Germany
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BS
Ben Shelby
Colleague at Share NowFrankfurt Rhine-Main Metropolitan Area, Germany
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Quick answers generated from the profile data available on this page.
Davide Celestini works for SHARE NOW.
Davide Celestini is listed as Team Lead at SHARE NOW.
Davide Celestini is based in Berlin, Berlin, Germany while working with SHARE NOW.
Davide Celestini has worked for Share Now, Majorel, Arvato Systems, Sub-Ti Limited, and Mcdonald'S.
Davide Celestini's colleagues at SHARE NOW include Micha Heidenreich, Robert Kahr, Antje Reißer, Oliver Arping, and Yuliya A..
You can use AeroLeads to view verified contact signals for Davide Celestini at SHARE NOW, including work email, phone, and LinkedIn data when available.
Davide Celestini holds Mba Essentials, 92,4-100 from The London School Of Economics And Political Science (Lse).
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