Experienced Head with a demonstrated history of working in the utilities industry. Skilled in business process, international project management, energy, and SAP implementation.Currently I lead the Operations division at E.ON Italy with the responsibility to define, implement and run processes and tools ensuring the best customer journey experience in terms of quality, efficiency, effectiveness and competence of the service delivered.Department Head, managing 65 people with direct responsibility for Distributor Management, Billing & Metering, Cash-In and Credit Management:• Distributor Management: manage contract activation/de-activation processes (switch, volture, subentri, etc.) for power & gas commodities • Billing & Metering: run meter-to-bill process for power & gas commodities; order-to-bill process for Energy Solutions (heating and cooling systems, PV and battery, smart home solutions, etc.)• Credit Management: manage payment and credit management processes; credit check for new customers; bad debt provision