Talent Acquisition: Responsible for overseeing the recruitment process, sourcing top talent, and managing the hiring of new staff members, including cold callers and appointment setters.Onboarding and Training: Ensure a smooth onboarding experience for new employees, including conducting orientation sessions, providing training materials, and facilitating training programs, such as the mini-course for cold callers and appointment setters.Employee Relations: The point of contact for employee concerns, conflicts, or questions. Fostering a positive and supportive work environment by addressing and resolving employee-related issues.Policy Development: Play a critical role in developing and implementing HR policies and procedures that align with legal requirements and best practices. These policies aim to create a fair and productive workplace.Performance Management: Oversee the performance evaluation process, working closely with department heads and team leaders to assess and manage employee performance, offering support and guidance to help staff members succeed in their roles.Compliance and Legal Matters: Stay up-to-date with employment laws and regulations, ensuring the company's HR practices and policies are in compliance. Also helps manage legal matters related to HR, such as contracts and agreements.