Our company, Grape Hospitality, owns and operates 110 hotels and 70 restaurants in 8 European countries, representing over 11,000 franchised hotel rooms. Grape Hospitality also manages lifestyle hostels under the brand "The People" and is the creator of the "Demeures de Campagne" label located near Paris. A unique "Slow Travel" experience.https://grape-hospitality.com/

Responsible for the overall operation and function of the hotel:- planning and organizing accommodation, catering and other hotel services; - promoting and marketing the business;- managing budgets and financial plans as well as controlling expenditure;- maintaining statistical and financial records;- setting and achieving sales and profit targets;- analyzing sales figures and devising marketing and revenue management strategies- recruiting, training and monitoring staff;- planning work schedules for individuals and teams;- meeting and greeting customers;- dealing with customer complaints and comments;- addressing problems and troubleshooting;- ensuring events and conferences run smoothly;- supervising maintenance, supplies, renovations and furnishings;- dealing with contractors and suppliers;- ensuring security is effective;- carrying out inspections of property and services;- ensuring compliance with licensing laws, health and safety and other statutory regulations;

During the first 6 months of this assignment, on the basis of the engineering design for the new hotel, apart from supporting the professionals involved in completing the structure correctly, I immediately entered into the process of selecting all the activities and operating procedures necessary for the establishment to make a successful beginning from the points of view of both business organisation and product marketing, including:• Recruiting of all human resources (management & other staff)• Selecting all suppliers • Laying down and implementing all operating procedures• Selecting and starting up all business management software• Choosing and launching room rate and commercial policies• Starting marketing and communication activity• Applying all the current legislation for the sector• Finding a manager for the Food and Beverage area• Having the Housekeeping outsourced