- Meet & greeting of our guest- Management cover on Fri-Sat-Sun. Followed by Weekend Management cover Reports- Ensure every department are well run and staffed accordingly- Dealing with complains- Ensure the overall hotel team is well and happy- Report property defect through property walks- Inspecting all rooms regularly and and share the results at OPS meeting and ensure actions are rectified by HSK and maintenance- Presenting GSS , Review Pro and Review filter at OPS meeting- Ensure VIP are allocated and Gifts with cards are done- Thursday to ensure with MYD res all weekend guest receives pre-arrival calls and upsell is done- Tracking up-sells- Dealing with complain letters responses with GM cooperation - Spa beverage revenue tracking and upselling- Able to fix minor issues to undertake in absence of maintenance team, involving Spa,Rooms,And Public Areas- Being proactive to make sure the guest journey meets our Exceptional Experience- Presentation of Induction and Make it Exceptional training for new team players- Promote and practice compliance with fire, health, safety and hygiene standards and regulations- Implement improvements for our product and service- monitor cleanliness and hygiene of all areas

• set objectives and targets for beverage unit/bar• determine staff needs and recruit staff• performance manage staff• assess development needs and train and coach staff• delegate duties and tasks to staff to meet objectives and maximize resources• set and monitor quality and service standards for staff• communicate company policy, standards and procedures to staff• direct and manage staff members to meet standards and objectives• ensure staff operate within company policiesorganize and adjust staff rotas and schedules in accordance with available resources and labor regulations• oversee the preparation and presentation of beverages to meet set standards• resolve customer complaints promptly• monitor cleanliness and hygiene of bar area• promote and practice compliance with fire, health, safety and hygiene standards and regulations• oversee accurate cash-up procedures and ensure necessary paperwork is complete• ensure adherence to cash management procedures• ensure adherence to stock control procedures• monitor and order supplies• liaise with suppliers and sales representatives• confirm that procurement of supplies is on the best possible terms• make certain all deliveries are checked in correctly and documentation is correct• check stock is correctly rotated and stored to reduce wastage• oversee the bar display to maximize functionality and attractiveness set, monitor and control budget• generate and present financial reports• implement improvements for products and service• maintain regular communication with staff and management through meetings and discussions• stay current with relevant legislation regarding service of alcohol, sale of tobacco and licensing

▪ To Help work toward achieving budget s and achieve daily targets ▪ Contribute to the achieve of margin at target levels ▪ Maintain low wastage levels through good stock management and rotation accurate recording training and active monitoring▪ Run Bar Shifts ,assisting and guiding staff to deal with the issues and complaints and ensuring members’ and guests experiences exceed expectations▪ To assist with analysing daily/weekly/monthly beverage sales identifying opportunities for increasing profitability and maximising revenue ▪ Managing till operation and cash up▪ Prepare daily/ weekly reports required▪ To plan rotas that will ensure high service levels are maintained whilst controlling costs▪ Regularly create drinks /cocktails menus that are new and inspiring.▪ Regularly conduct research on the local market and develop and implement ideas to maximise revenue generation.▪ Lead and manage the bar staff on a daily basis ,communicating daily targets and taking responsibility for maintaining high standards of quality ,health and hygiene .▪ Cocktail Masterclasses to guests consisting in fruit decoration carving all kind of cocktails and more