Product Customer Care Manager of a multichannel CX platform (chatbot, cami-cawi-cati), working across functional groups to ensure smooth running of all projects in the pipeline.• Build&maintaine client relationship (IVECO, CNHI, MASERATI, STLA), listening and capturing pain points, and converting those needs into a solution proposal.• Backlog refinement, reviewing requirements, QA, testing, release cycles. Keeping all internal and external stakeholders informed• Customer Journey implementation• Specific questionnaires definition and setup.• Develop and execute the agreed analysis services (NPS, Osat Text Analytics....) in a fully customized online platform.• Support in Critical Customer Management• Interact with CRM client system (Salesforce, Gamma), analyze customer data and other technical market data. • Provide solutions to increase client SLA.• Understand and develop ticketing solutions.

In the Planning and Central Operations team project manager for several automotive oriented projects, both in Agile and waterfall environment, across all West European countries:• Support main customers (Daimler, BMW, VW group) requests to deliver High Definition (HD) maps • Define the plans for ADAS (Advanced Driver-Assistance Systems) geometry attributes maintenance, updating and evolution to HD maps needed for next generation autonomous drive vehicle.• Create Standard Operational Procedure and Work Instruction for the process flow definition. • Customization of Jira dashboard/Confluence to process needs.• Risk Register management support. • Monitoring and control time and cost, schedule, quality, KPI and critical success factors.• Product Owner and general supervision over off-shore production centers in India.

Head of the Italian Local Map Operations department.• direct supervision of Italian teams and projects in order to maintain the HERE product portfolio• responsible for developing, monitoring and adjusting strategy to successfully meet product and process requirements, including associated budgeting, staffing, developing & achieving KPIs and overseeing the management of the execution of daily operations• Support reorganization phase identifying roles and assignments, improving efficiency through process redefinition both in the map maintenance and geocoding activities.

In the Regional Map Content department (Formerly Known as NAVTEQ), Team Leader North Italy.General lead of 3 local offices managing the governance of Italian projects in northern Italy.Project manager for Country and international large scale geo-coding projects contents for digital navigable maps.As Project leader I started in 2006 managing data collection projects on large scale.From Standard Operational Procedures and Work Instruction documents creation up to monitoring and controlling field and coding activities, including Quality controls.Then in 2009 I started managing also remote team in our off-shore production centers being responsible for• Manages daily execution of production projects and ensures timely delivery with required quality and ensures effective monitoring and control, for readiness and execution• Develops detailed work plans, schedules, project estimates, resource plans and project tracking/reporting to effectively manage each project.• Works with concerned functional groups globally to prioritize project execution, delivery planning, and source/resource availability; and for timely resolutions of issues• Provides technical and analytical guidance to production teams and ensures employee involvement in all quality processes and required trainings/updates to project processes and specification• Identify, analyze, communicate and solve problems related to projects, processes and staffing and ensure timely escalations/mitigations • Ensure adherence to management processes, quality standards and project specifications; and foster a culture of quality and performance. • Ensure timely and appropriate employee performance planning and evaluation• Identify actions/opportunities for continual improvements; and support positive change management with initiative

Responsible for the data collection and geocoding of spatial data for the first navigable digital maps creation for the Automotive market.

Researcher at Agraria Department, mainly activity focused on forest fire, Wildfire Assessment Methodology and Wildland Urban Interface issues

Data collection and GIS implementation/analysis for the Forestry assessment Plan in the Luino Valley Regional Plan.