As Duty station Coordinator in passenger area I have control of a working group of about 80 staff- Advance user in Airlines DCS:ALTEA in FM and CMARCO (Alitalia)SABRE - ERES for easyJetGAETAN Air France and moreSITA DCS Neosair, Meridiana etc.iPORT RESIBER Iberia and VuelingAXS SwissairBABSGO NOWNAVITAIRE- Mishandled Baggage in lost and found World tracer- Ticketing and Reservations using Navitaire and Amadeus- Advance Custmer Assistance- Disruptions managaer

 - BOH manager supervising Ground and Forward activities for Lost and Found office- Manager of loading team in BHS for terminal 2 and 3- Flight dispatcher supervision and flight assignment - As Duty station Coordinator in Aviation Services I have control of a working group of about 80 persons in working shift - Excellent organizational skills even in difficult situations- Ability to take very quick decisions, excellent problem solving attitude- Ability at handling multiple tasks simultaneously under high stress situations- DGR level 3- Mishandled Baggage (Baggage Tracing)- CARGO Exceptional knowledge of coordinating cargo and passenger flight - BOH manager supervising Ground and Forward activities for Lost and Found office - Manager of loading team in BHS for terminal 2 and 3 - Flight dispatcher supervision and flight assignment - As Duty station Coordinator in Aviation Services I have control of a working group of about 80 persons in working shift - Excellent organizational skills even in difficult situations - Ability to take very quick decisions, excellent problem solving attitude - Ability at handling multiple tasks simultaneously under high stress situations - DGR level 3 - Mishandled Baggage (Baggage Tracing) - CARGO Exceptional knowledge of coordinating cargo and passenger flight

Aviation Services management responsibility for a station servicing EasyJet.● Full management responsibility for all airport activities for the carrier and its relationship with Aviation Services.● Recruit, hire, train, and manage a staff of more than 200 Duty Coordinators, Ticketing Agents, Ramp Agents, Team Leaders, and Baggage Handlers.● Oversee the timely management of approximately 35 flights daily.● Participate in the development of the Station’s budget and forecast.● Expanded revenues, increasing service fees twofold through marketing additional services; monitor Ticketing Agents closely, enhancing their productivity.● Maximized income for the Carrier through the development of systems and procedures for seat assignment allocations. ● Participate in conferences with all stations throughout Europe, two times daily, detailing and resolving pressing issues as they arise.● Manage the Station’s fueling operations. ● Provide specialized services for passengers with reduced mobility.● Maintain airline standards in a timely and efficient manner, ensuring prompt departures and unloading of incoming flights.

Customer Service SpecialistCustomer Service SpecialistAlitalia Società Aerea Italiana S.p.A. · A tempo pienoAlitalia Società Aerea Italiana S.p.A. · A tempo pienodec 2005- sep 2009 · Roma, Lazio, Italia · In sedeRoma, Lazio, Italia · In sede- Passenger area assistance departure, arrival side and lost&found office- Checkin and boarding assistance - On duty in disruption stand-by list - Using many DCS.- In short list for many coustmer assistanceAirlines DCS:TROIA (Turkish Airlines)Pegasus (pegasus airlines )ARCO (Alitalia)SABRE - Airlines Solutions used for American Airlines, Ethiopian Airlines, Aerolinas Argentin ecc..GAETAN Air France and moreGoNow(Ryanair)SITA DCS iPORT RESIBER Iberia and VuelingALTEA CM- Mishandled Baggage (Baggage Tracing) World tracer- Ticketing and Reservations AMADEUS