Davide Sperduto Email & Phone Number

Milano, Lombardia, Italia

Come Customer Journey Expert, all'interno della Task Force One Web One App sono responsabile di:• Interfacciarmi con il Business e i colleghi di altre squad per analizzare e individuare i requisiti di business per il redesign completo della Secure Area Web e App.• Analizzare le procedure presenti per valutare gli scostamenti rispetto al desiderato• Definire e monitorare delle attività specifiche da eseguire per ogni requisito• Redigere la documentazione funzionale• Condividere e monitorare i rilasci in produzione• Informare in maniera continua gli stakeholder coinvolti

Milano

As a Customer Journey Expert, in the PSD2/Omnichannel Squad (Tribe Digital Channels), I am in charge of:- Business Interaction with other colleagues in order to analyze and find out the IT requirements to develop Web and App channels and to guarantee PSD2 regulation compliance and development- Analyzing existing procedures in order to evaluate the gaps - Defining and monitoring the specific activities to be done for each requirement- Functional documentation writing and approvals- Monitoring and sharing releases in production, in collaboration with other squad members- Informing involved stakeholders

Milan Area, Italy

Business Consultant involved in major Bank projects:• Analysis and identification of IT requirements in order to implement new business instruments and compliance requirements• Analysis of existing procedures in order to evaluate the gap with to-be process.• Defining and monitoring of the specific activities in order to implement requirements• Analysis documentation delivering• Release planning and monitoring• Continuous information to involved stakeholders.

Milan Area, Italy

TEAM CONTINUOUS IMPROVEMENT @ ING Direct • Supporting the business in defining Change and Development Requests.• Requirements identification and formalization through analysis in coordination with involved departments• Identification of the technical solution in collaboration with IT Department.• Continuous information to key users on release planning.• Follow up of the change go-live.

Milan Area, Italy

As Business Analyst:- Supporting the business in defining development and change request, referring to the whole company applications map.- Requirements identification and elicitation - Requirements formalization in specific BRD.- Design of the solution in sinergy with external software house.- Follow up of the go-liveProject Manager:- Projects coordination (see details)

Milan

• Management of external databases contribution: CAI, Centrale Rischi, CRIF, CTC, EXPERIAN. • Management of Italian Authorities requests • Management of Anagrafe Tributaria and UCAMP

Milano

Credit analysis and evaluation for Personal Loans and Credit Cards.Approval autonomy up to 20.000 Euros.

Paderno Dugnano

Direct selling of Personal Loans/Credit Cards/ Insurances

Milano

Credit analysis and evaluation for Personal Loans and Credit Cards.

Cinisello Balsamo

Inbound Operator for Agos Ducato's Customer Service.