Direct a team of 85 employees across four global focus areas comprised of Product Management, Engineering, and Development Resources. Maintain full P&L ownership for a $300M+ services and offerings portfolio.• Drive growth initiatives across Apps business focus areas, generating growth for Productivity to $148M, ERP and Data Services to $100M, and Web Content Management and eCommerce to $18M in 2019• Oversaw product integration efforts for Rackspace’s acquisition of a Salesforce-focused consulting company, growing the customer success (CRM) focus area to $39M in 2019• Integrated existing businesses into the Application Services portfolio across Sitecore, Oracle ATG, Adobe Experience Manager, and SAP Hybris applications• Launched Rackspace’s SMB-focused Office 365 practice and grew it to a $20M business in 24 months, later expanding the practice to Microsoft 365 technologies and scaled to a $50+M exit run rate• Deployed a Dynamics 365 practice to add CRM capabilities to existing Microsoft solutions stack, targeting 2019 exit run rate of $1M and $5M in 2020• Directed the launch of SAP C4/HANA CRM capabilities to expand the SAP practice and forged partnerships with Sitecore, Oracle, Adobe and SAP to deliver SaaS-focused digital experience solutions• Led the launch of a Mulesoft practice designed to deliver middleware integration services for customers as well as the 2019 launch of Rackspace’s Synchronoss DX solution as a managed service to Rackspace customers• Negotiated partnerships with Microsoft and Oracle to launch Azure Data Services and Oracle OCI designed to enable autonomous data, AI, cloud apps solutions, ERP, and analytics solutions

Directed the development and growth of the company’s Microsoft practice comprised of a portfolio of application services and hybrid server solutions, including Hosted & Dedicated Exchange, SharePoint, and Skype for Business• Led the launch of O365 integrated products in 2016 which has grown to a $50M business and significantly enhanced customer engagement and adoption of Rackspace services• Provided product leadership the development and maintenance of a hybrid Microsoft Hosted Exchange and Rackspace proprietary IMAP SaaS email solution which generates $80M in annual revenue and supports 3 million mailboxes worldwide

Achieved progressive career growth from Team Leader through Senior Manager and built the cloud operations business as a part of Rackspace’s larger product portfolio. • Led technical and development teams to identify and capitalize on growth opportunities and implemented tools to improve process efficiencies, achieving a 54% decrease in customer escalations within five months• Managed the email and applications divisions and oversaw the Linux and Windows administration teams with accountability for project management, career development, and goal development and attainment

Developed the technical delivery strategy for a tier 1 auto parts manufacturer and managed eight technical support teams at facilities in the US and Mexico. Administered a $6.4M annual operations technology budget for each site. • Rolled out a mixed Cisco and AT&T infrastructure which resulted in a 13% rate of return within 18 months and enabled enterprise-class communications• Chaired a steering committee streamline financial measurement practices and systems used within the Finance and Information Systems departments• Standardized environmental controls and developed disaster recovery / data integrity schemes across five data centers, eight production facilities, and two distribution centers

Managed the data center support team with accountability for a $1.3M operating budget. Oversaw facility infrastructure and participated on a task force to create disaster recovery plans and prepare readiness exercises.