David Bock

David Bock Email and Phone Number

Operational Leadership and Transformation
David Bock's Location
Denver Metropolitan Area, United States, United States
David Bock's Contact Details
About David Bock

An established professional with extensive experience in both Operations and IT, having a keen ability to execute against complex projects and initiatives to fulfill business strategies.Recognized as a change leader and able to utilize skills to advance business programs needing to be renovated. Thrives in positions where transformation and strategy development is called for and successful execution is paramount.Specialties: ♦ Customer Relationship Management Platforms♦ Workforce Management♦ Contact Center technologies♦ Technical Support Centers♦ Program Management♦ Business Analysis & Requirements ♦ Strategic Planning & Execution♦ Business Process Management

David Bock's Current Company Details

Operational Leadership and Transformation
David Bock Work Experience Details
  • Zoom
    Zoom Sales Ops
    Zoom Feb 2024 - Nov 2024
    San Jose, Ca, Us
    Lead for establishing governance models and creating programs in support of the business transformation groupSupported New to Market efforts and support in Revenue OperationsHelped define business requirements and workflow for Zoom's new partnership with Amazon MarketplaceResponsible for creating and managing all AWS MP private offersProgram management for Zoom's Rev Ops business transformation effortsConsulted on multiple cross-department initiatives including tech stack, workflow automations, and CRM integrationsInterface with 3rd party vendors on new or advancement of integrations into Zoom's ecosystemWorked closely with business development teams on
    View
  • Ringcentral
    Director; Global Services, Support Operations & Strategy
    Ringcentral Nov 2020 - Dec 2022
    Belmont, Ca, Us
    Key Disrupter..... Changing Operations globallyIdentify key areas of focus & opportunity and develop executable programs against themKey interface with IT in partnership programs and business prioritizationManage teams of Systems Business AnalystsOwn global Process Documentation & Improvement TeamManaged ProServices Back offices Operations team Change Management OfficeProgram ManagementProvide coaching and mentorship inside and outside my organizationRevamping PMO framework - Driving Qtr over Qtr objectives and results that are achievable and measurable
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  • Ringcentral
    Senior Manager Professional Services
    Ringcentral Oct 2018 - Nov 2020
    Belmont, Ca, Us
    Responsible for managing multiple teams of Technical Project Managers, US & AUS. Cradle to Grave execution of remote & on site implementations of RingCentral & Nice InContact solutions. Multi-Phase SOW executionsSPOC for client issues Financial revenue target forecasts & realizationsResponsible for driving continuous internal improvement initiativesCoaching.....I have people skills!
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  • Moneygram International
    Global Contact Center Director Of Strategy And Planning
    Moneygram International Oct 2012 - Feb 2015
    Dallas, Tx, Us
    Responsible for defining the Global Contact Center (GCC) strategy and transformational efforts, unifying MoneyGram's contact centers across the globe. These efforts are done in concert with maintaining responsibility over project scoping and definition of the project pipeline, program implementations, and new product releases prior to passing over to the project delivery team, ensuring the high-level requirements of all projects aligns with the GCC strategic objectives.
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  • Booz Allen Hamilton
    Lead Associate With Booz Allen Hamilton
    Booz Allen Hamilton Jun 2010 - Oct 2012
    Mclean, Va, Us
    Lead consultant responsible for advising all components of the client in achieving a business transformation of their services business, resulting in a standardized virtual contact center shared between three centers, incorporating a shared services operating model, delivering a customer-centric service center solution. Specific focus is shared between overall Contact Center strategy, agent readiness and operationalizing new technology, driving ideal characteristics in support of the defined Future State Roadmap.
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  • Byrne Urban Scholars
    Mentor
    Byrne Urban Scholars Jul 2010 - Feb 2011
    Supported at risk youth through friendship and mentoring
  • Eagle Creek Software Services
    Principal Consultant Ucm Architect
    Eagle Creek Software Services Jan 2010 - Apr 2010
    Eden Prairie, Mn, Us
    Working with a Fortune 500 customer in helping take disparate data and feeds from multiple source systems, have it cleansed & merged to have ONE instance of a customer record that can be readily consumed by the single instance of a new enterprise class CRM solution.
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  • Avaya
    Senior Manager - Functional Architect Crm Solutions & Customer Master Data
    Avaya Oct 2007 - Apr 2009
    Morristown, New Jersey, Us
    Program Owner responsible for the management of enterprise class infrastructure projects across global services centers. Major projects included development and implementation of Siebel Contact Center 8.1 and cross requirements to the implementation of Siebel’s UCM (Universal Customer Master) Product. Conducted on-site management of two vendors, IT and the business teams to implement a best in class services solution, as well as consolidating the infrastructure required to support a global community.
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  • Avaya
    Senior Manager - Global Process Owner
    Avaya Mar 2006 - Oct 2007
    Morristown, New Jersey, Us
    Directed the Operations Team responsible for all matters concerning global routing call distribution, work quality and workforce management. Delivered continual business analysis and recommendations concerning strategy fulfillment and change management of day-to-day operations at a global level. Accountable for the definition and documentation of all future state implementations and polices around global routing and workforce management solutions. Maintained a key focus on identifying and delivering short-term improvements that increased performance and/or increase overall benefit to the operational business.
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  • Avaya
    Operations Manager, Contact Center Globalization Lead
    Avaya Sep 2004 - Mar 2006
    Morristown, New Jersey, Us
    Business Leader responsible for creating the definition and standardization of policies and processes for multi-channel contact centers globally and their support technologies (approximately 5,700 seats).
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  • Avaya
    Operations Manager– Customer Account And Security Team, Ebusiness Team
    Avaya Jul 2000 - Oct 2002
    Morristown, New Jersey, Us
    Managed distinct and different front-end teams specializing in Tier II customer support and engineering, customer account and security issues and a Web tools eBusiness development group. Responsible for day-to-day activities and performed quarterly/annual performance reviews.
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  • Avaya
    Business Manager - Special Accounts
    Avaya Sep 1999 - Jun 2000
    Morristown, New Jersey, Us
    Ran 3 different teams responsible for INADS Line reduction, Customer master data and product security
    View
  • Devereux Cleo Wallace
    Residential Unit Manager
    Devereux Cleo Wallace Apr 1995 - Jun 1998
    sang and danced.

David Bock Skills

Contact Center Design Business Transformation Operations Management Strategic Planning Workforce Management Customer Interaction Management Management Consulting Customer Service Telecommunications Program Management Call Center Call Centers Cross Functional Team Leadership Process Improvement Product Management Change Management Leadership Management Business Analysis Project Management Enterprise Software Team Management Team Leadership Project Planning Business Strategy Coaching Software Documentation Vendor Management Budgets Project Delivery Executive Management Outsourcing Product Development Policy It Strategy Crm Integration Strategy Customer Experience Consulting Customer Relationship Management Contact Centers Business Process Improvement

David Bock Education Details

  • Naropa University
    Naropa University
    Clinical Psychology
  • Austin College
    Austin College
    Art

Frequently Asked Questions about David Bock

What is David Bock's role at the current company?

David Bock's current role is Operational Leadership and Transformation.

What is David Bock's email address?

David Bock's email address is de****@****att.net

What is David Bock's direct phone number?

David Bock's direct phone number is +172033*****

What schools did David Bock attend?

David Bock attended Naropa University, Austin College.

What are some of David Bock's interests?

David Bock has interest in Social Services, Contact Center Technology, Services Organizations, Environment, Process Improvement, Contact Center Operations, Science And Technology, Shared Services, Call Center Operations, Business Transformation And Strategy.

What skills is David Bock known for?

David Bock has skills like Contact Center Design, Business Transformation, Operations Management, Strategic Planning, Workforce Management, Customer Interaction Management, Management Consulting, Customer Service, Telecommunications, Program Management, Call Center, Call Centers.

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