Davide Bortolotti Email & Phone Number

Milan, It

Milano, Lombardia, Italia

Cepheid (Danaher Group), 2018-Present – Senior Regional Service ManagerAs Senior Regional Service Manager, I oversee the technical service operations in Southern Europe, including Italy, France, Spain, and Portugal. My contributions include significantly improving the business service unit by reviewing and setting up processes, managing a team of eight direct reports, and overseeing the maintenance of 3,000 analyzers across multiple countries. I increased service income significantly from ( $100K to $600K direct Market only) within two years and managed service activities across the EMEA region for direct (Italy-Spain-Portugal) and indirect markets (EE Countries/Balkans/Ireland and Israel), supporting sales activities and improving service income ( $1.5M).

Milano

On a day-to-day basis, Actually managing Service Operations of the technical service organization in South Europe providing coverage for various markets, direct and indirect.Improving all aspects of the Business Service Unit for Cepheid, including setting up/review of the processes and department workflows. As part of my daily duties, I manage an internal cross-geography technical service representatives assisting internal and external customers and performed market analysis.

Various Location

Multiple Employers/Consultant, 2017-2018 – Service & Business Development Managing ConsultantMy consultancy work involved sourcing new leads and securing business to meet development goals. I played a pivotal role in developing and implementing service and customer experience organizations across EMEA, including creating a commercial strategic vision. Key projects included managing the operations of the Export Department for Top Quality Group and developing KPIs for Novavision Group’s aesthetics line in EMEA.

Milano, Italia

Mallinckrodt Pharmaceuticals, 2013-2016 – Technical Service Director, EMEA AreaAs the Technical Service Director for the EMEA region, I built and managed all aspects of the Business Service Unit and Technical Service Department, overseeing a team of 46 technical service representatives. I implemented new business models that saved $10M, aligned distribution channels to corporate policies, and introduced service contract requirements aligned with ISO 13485 standards for distributors.

Milano

Covidien (formerly Tyco Healthcare), 2008-2013 – Technical Service ManagerIn this role, I managed the operations of the technical service organization across various markets, focusing on new service strategies and compliance with corporate standards. I was instrumental in increasing the gross margin by 20 points, optimizing processes through Lean methodologies, and expanding the service organization across EMEA, resulting in a revenue increase from $3M to $14M over four years.

Milano, Italia

Tyco Healthcare Italia, 2004-2008 – Senior Technical Service ManagerI oversaw national technical assistance operations and managed offices in Milan and Rome. My role involved guiding and supporting a team of 26 field technicians, workshop staff, and customer service representatives and implementing strategic partnerships within the healthcare industry.

General Electric Medical Systems, 1997-2004 – Service Area ManagerAs Service Area Manager, I led a team of 75 members, managing multiple clinical service contracts and P&L control with a growth target of €20M. I also sourced new business leads and managed tender preparation projects, contributing to national business development goals.

Milano, Lombardia, Italia

In my early career, I was responsible for managing technical and commercial relationships with all suppliers of these public companies, laying the groundwork for my extensive experience in technical service management.

Diploma, Industrial Electronics Engineering

Diploma, Pneumatics & Hydraulics Engineering