Senior Operations & Customer Success Manager
Palo Alto, California, US
- Led cross-functional teams to refine processes across sales, product development, and risk, driving a tenfold portfolio increase.
- Managed a multicultural team of 10+ across Mexico and India, overseeing $150M in monthly operations, focusing on effective communication, team dynamics and customer satisfaction.
- Launched a customer success team to assist the sales journey of 160+ clients, resulting in an operational efficiency increase of 30%.