• Led cross-functional teams to refine processes across sales, product development, and risk, driving a tenfold portfolio increase.• Managed a multicultural team of 10+ across Mexico and India, overseeing $150M in monthly operations, focusing on effective communication, team dynamics and customer satisfaction.• Launched a customer success team to assist the sales journey of 160+ clients, resulting in an operational efficiency increase of 30%.

• Implemented strategies in response to COVID-19, achieving 15% growth, retaining vital customers while maintaining a low-risk approach.• Led the development of a new financing product in Mexico, building a scalable operations foundation that doubled portfolio size with a strong focus on risk management.• Enhanced operational performance by solving key inefficiencies, tripling the weekly operational capacity through critical process improvements.

• Optimized Mexican market operations, boosting efficiency by 200% through improved organization, planning, and processes.• Led cross-departmental collaboration with finance, sales, and risk teams to improve risk assessment processes, reducing rejection rates by over 60% and cutting acquisition costs.

• Operated the two largest federal trust funds, ensuring confidentiality and security of sensitive information, increasing process efficiency and maintaining attention to detail for risk mitigation.