Customer Success Manager
CurrentI ensure that Janes’ clients are using the Janes intelligence product in the best possible way, by understanding their needs, strategy and aims in terms of Intel coverage and direction:- Provide customer training and onboarding, ensuring clients derive maximum value from the Janes OSINT Platform from the start of the customer journey; - Deliver actionable insights on renewals, account health and usage throughout the customer lifecycle;- Collaborate with Sales, Analysts, and Product teams to improve customer experience; - Use automation to enhance process efficiency, such as in newsletters and usage reporting;- Build Trust and Transparency with Clients; - Act as a Customer Advocate as well as a Product advocate;- Actively monitor customer requirements to look for growth opportunities; - Provide support for pre-sales.