Davide Danielli Email and Phone Number

As IT Major Incident Manager I have the objective of ensure the restoration of the service as quickly as possible, in order to minimize the impact for the Organization / Customer, while keeping all the relevant stakeholders informed about the condition of the service.My main tasks are:- Tracking the incident on corporate systems- Identification of the relevant teams which may be involved in the investigation/resolution- Coordination of the resolver teams during the investigation/resolution- Identification of the Root Cause Analysis- Definition of Remediation Actions to prevent the incident to happen again- Accountable for the communication to the relevant stakeholders- Production of Major Incident report, which includes the RCA results and the defined RAs.

As IT Manager I have the objective of ensuring the correct functioning of the information systems supporting the business, guaranteeing its reliability and efficiency.Currently I work with a group of 4 collaborators.My main tasks are:- Manage IT staff, assigning tasks and roles, appraising their performances- Plan, organize, control and evaluate IT data operations- Design and implementation IT policies and procedures- Ensure security of data, network access and backup systems- Act in alignment with user and business needs to contribute to organizational policy- Identify problematic areas and implement strategic solutions in time- Manage suppliers for main maintenance duties- Preserve assets, information security and control structures- Handle annual budget and ensure cost effectiveness

User Support Team Leader for client Philip Morris Manufacturing & Technology Bologna S.p.A.- Management of end users' support requests- Evaluation of requests and definition of their priority- Monitoring of service KPI's- Process analysis and revision, according to client's target- Support the client for high level and complex projects- Assure a costant relationship with both client and customers- Management of 4 resources

User Support TCoordinator for client Intertaba S.p.A. - Philip Morris International Affiliate.- Management of end users' support requests- Evaluation of requests and definition of their priority- Monitoring of service KPI's- Process analysis and revision, according to client's target- Support the client for high level and complex projects- Assure a costant relationship with both client and customers- Management of 3 resources

First / Second level support at Intertaba S.p.A. - Philip Morris International Affiliate

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