• Established IT roadmap and governance structure to transform the Outsourcing service line by standardizing the cloud-based ERP/GL platforms• Led development activities across all projects, resolving issues and identifying service gaps; mentored staff on technical and soft skills via one-on-one meetings followed by recommendations and follow-up on tactics & resources• Drove business process improvement exercises to help identify and standardize best practices for accounting activities provided to clients; led to the standardization of inputs, automation, and improved compliance • Consolidated and migrated multiple client facing data centers to a shared cloud and premise solution allowing for a reduction in headcount and capital cost savings in associated software and hardware• Established key relationships with SaaS and priority vendors to help automate revenue accounting activities• Developed technology onboarding program for the Shared Services Center; developed process for rapid technology onboarding, staff and client training programs, and support and management programs

A joint venture health plan between Blue Cross Arizona and Banner Health, serving Arizona’s Medicare population.• Determined strategic design and built enterprise IT function for the new organization to ensure alignment with organizational business needs; transitioned health plan operations and critical IT services from the parent organization• Right-sized IT vendor contracts working with the legal team and business leaders as subject matter expert (SME)• Developed recruitment plan to support the implementation of enterprise projects and operations; identified functions suitable for outsourcing with attention to budget and project delivery schedule• Managed critical operational issues such as enrollment, quality, security, and operations by ensuring proper resources were engaged and active; provided after-action analysis and reporting to key stakeholders • Directed implementation of new clinical care management application; ensured protocols and best practices in care management were followed; reduced care management costs and improved overall quality • Directed implementation of new core administrative system for claims processing, utilization management, enrollment, premium billing, provider management, customer service functions, and a provider and member portal• Implemented data integration from disparate sources and created single data warehouse to deliver new insights• Worked with business stakeholders to develop service-level agreements with internal and external service providers; led to improved key system availability, improved support response times, and service credit rebates

A leading health plan serving over one million members in commercial and government plans. Oversaw $10M annual budget and 60 employees focusing on enterprise application management, testing, development, quality assurance, and infrastructure technologies.• Managed IT project portfolio ensuring proper scoping and prioritization while executing product management, schedules, budgets, deliverables, and resolving issues • Recruited staff members for both management and individual contributor roles; designed staff development plan that included technical and soft skill education to promote career-building and meet the needs of the organization • Monitored business risk as Co-Chair of organizational disaster recovery and business continuity program• Headed technical implementation of cloud services for claims pricing (iHeatlh/Cotiviti), population health management (Medventive) and human resource management, Ultimate Software’s Ultipro• Led system preparedness efforts for new business initiatives such as the Massachusetts Dual Eligible Demonstration, OneCare; connected multiple systems and member health records• Implemented cloud-based contact center/phone system that allowed for improved IVR functionality and interaction such as calls, emails, web chats, and faxes• Developed a three-year strategic plan and balance “scorecard” with yearly corporate objectives and performance measures as an active member of the Strategy Development Team• Created IT Portfolio and governance committee to review all new and ongoing efforts to ensure resources/priorities were in alignment with business expectations• Led multiple datacenter moves that led to improved reliability and availability of key business infrastructure

The global leader in dialysis care serving patients at a network of 3,250 dialysis clinics with $16B revenue. Led teams for the development and management of networks, information security, enterprise operations management, data center operations, enterprise monitoring, and IT performance management.• Conducted the evaluation, due diligence, and architecture design for new infrastructure technology and services • Managed vendor relationships and negotiated multimillion-dollar technology contracts, including procurement exercise for hardware refresh with Cisco, HP/Aruba Wireless networking equipment, and datacenter and support services• Mentored and developed staff in networking, security, and datacenter operations; ensured staff pursued certification and training around key technical concepts and technologies to support current and future technologies• Designed and implemented Broadband/MPLS VPN network, which increased business productivity while saving +$10M annually on communication expenses • Designed and implemented wireless networking for +1,700 outpatient dialysis clinic and office across North America• Implemented an electronic medical record system that reduced data entry time and errors while improving patient care• Managed North America Data Center operations at three locations; supported HP-UX, Windows, Solaris, HP XP Disk Arrays, and Oracle Application Servers• Partnered with Compliance to develop security and compliance program for managing the fulfillment of SOX, HIPAA, and other federally mandated IT security regulations

• Delivered turnkey network and security solutions for multiple corporations that ranged in size from enterprise class to small business. • Designed, implemented and maintained network equipment.