Davide Fantin Email & Phone Number

San Jose, Ca, Us

I am a Services Sales Account manager responsible for sales of Cisco Customer Experience Services business in the Telco industry for Vodafone across Europe, Middle East and Africa.I lead the services opportunity development working with cross-functional teams to design the service model solution that meets customers' requirements and supports their business outcomes.I am the point of contact for clients, maintain client satisfaction, handle account new services and upsells, and help clients strategize getting the most from the service they've purchased.I relate with multiple customer stakeholders from solutions architects, to senior decision-makers and global procurement offices.I am quota carrying and have the accountability of the entire sale lifecycle: from analysis of customer's business and technological requisites, through the development of the scope of services to the commercial negotiation.

San Jose, Ca, Us

I was responsible for developing Cisco Customer Experience Services business in the Telco industry for the major service providers across Europe, Middle East and Africa (Vodafone, TIM, Fastweb).I lead the opportunity development within cross-functional teams to design the service model solution that meets customer's requirements and supports their business outcomes.I relate with multiple customer stakeholders from business architects to senior decision-makers and global procurement offices.I have the accountability of the full pre-sale lifecycle: analysis of customer's business and technological requisites, development of the scope of services (including delivery and P&L scenarios), interacting with customers on all the aspects of the proposal, and commercial negotiation.Main achievements include 5 consecutive years of YoY growth in services bookings for a strategic engagement of one of the top customers in the EMEAR region, development of large and complex master services agreements.

San Jose, Ca, Us

Leading a European team of focal engineers supporting the network operations of one of the world's top telecommunication service providers (Vodafone). Main achievements:- Setup of new processes and tools for collaboration, increasing know-how to proactively provide best practices, helping increasing stability and robustness of customer’s networks.- Gained integration with project teams needing feedback from operations.- Increasing seniority of the team, by providing mentorship and escalation support for juniors.- Significantly decreased (50%) the number of customer escalations, proving the effectiveness of the work model

San Jose, Ca, Us

I worked In the Cisco global Advanced Services team for Vodafone - one of the world's top telecommunication Service Providers, with the following responsabilities:- Network operations: focal engineer and point of technical escalation across South Europe Operating Countries (Greece, Italy, Spain and Portugal)- Network design and optimization in several technologies (VoIP, QoS, WAN, Routing & Switching) for the engineering team of enterprise customer networks- Network design and optimization in Unified Communication for the IT office networkMain achievements:- I contributed by starting a new multiyear engagement, developing strong relationship with customer's stakeholders (operations teams and managers). Top customer satisfaction results (4.8 out of 5) measured by Walker Surveys.- Worked alongside sales colleagues and customer, to discover and develop opportunities for offering added value services leading to new business.

San Jose, Ca, Us

In Cisco TAC, I was providing technical support for Cisco Collaboration technology to customers and partners worldwide. The ability to work under stress and crisis management (network outages) was part of my daily job. Main tasks and achievements:- Remote assistance of customers during critical maintenance windows and network down situations, providing immediate troubleshooting to restore network functionalities. - Recreation of customer network problems in the lab for in depth analysis.- Collaboration with business units, developers and product managers for defect solving and product enhancements.- Instructor in technical trainings and product presentations to colleagues and partners.- Point of escalation for lowest tiers of support, recognizing both technical expertise and leadership.- Developed strong problem solving skills; attended Kepner-Tregoe problem management class

Internship to develop my MSc degree thesis. The project was related to the development and optimization of a test plant for automatic protocol conformance testing of VoIP (H.323) access gateways.

Msc Telecommunication Engineering, Telecommunications Engineering

Education record