Director (Enterprise Applications | Data Management | Erp | Crm | Enterprise Architecture)
Dallas, Texas, Us
Leadership of the design, quality, delivery and operations of enterprise applications software and systems and corporate acquisitions integration. Responsible for +80 production systems with a budget of $13MM OpEx and on/off-shore staff of 100 (project peak 200). Teams 50-70% outsource.Organized and delivered new fulfillment/SFDC/CRM system for digital marketing organization. Deployed full technology stack and customized package solution, along with full SDLC lifecycle and business-led QA process to jump start the growth of this business from $50MM to $500MM over 4yr period.Led implementation of ServiceCloud and supported integrated SalesCloud footprint.Fostered and expanded a Business Process Management (BPM) initiative; drove technology and business partners to re-host in AWS, lowering costs and integrating into daily fulfillment team processes, reducing client turnaround and improving responsiveness of org.Overhauled Agile/Scrum disconnects across organization and drove cross-functional improvements; resulted in 17 teams across 4 geographies embracing DevOps.Spearheaded the large integration project to combine selling/fulfillment/billing/collection aspects of Yellow Page system; built teams and processes for multi-discipline development and Release support resulting in highly successfully release and MVP award from CIO.Spearheaded transformation of Digital BI/DW into high-quality, timely asset to drive digital insights and growth, via investment in Netezza and significant re-engineering.Diagnosed poor software quality with integrated custom/package software systems; partnered with technology and business teams to improve quality and reduce production defects by over 90%.Responsible for HR, ERP, Tax, Hyperion as well as publishing and CRM systems - Development and Support.