National Account Manager
CurrentI often get asked why customers choose to do business with BFC Solutions. Here's 5 reasons:1) Our patented, cardboard-free pleated filter product, PleatLink™ has meaningful cost advantages: reduced production costs in both material and labor, automated in-house production that eliminates manufacturer and distributor markups, and a massive advantage in nationwide distribution cost from its extreme packing density in transit and warehousing. On the rooftop, it is substantially faster to install and dispose of by technicians. 2) Our technicians' wage levels are aligned with the skill level demanded in filter replacement and coil-cleaning. Our competitors are typically using technician labor that is significantly over-skilled for these tasks, and therefore at a much higher hourly wage rate. 3) Our exclusive focus on scheduled PM work, and our ~150,000-site roster creates dense routes with 6 or more stops per day that reduces drive time for our technicians, and therefore our cost to deliver. We have built sophisticated and centralized routing and scheduling capabilities into our ERP system, making the routing and filter inventory management that plagues other providers into a comparative strength. Our focus on PM work means we do not feel the tension between urgent break/fix work and PM SLA compliance, nor do we have any incentives to identify excess break-fix work on site. 4) We are the only HVAC PM provider with 100% self-performing technicians. Our competitors typically subcontract where they lack coverage, in some cases adding complexity, additional markups, and reducing accountability. 5) Our internal operation - our culture, our processes, and our systems has been fine-tuned for over 60 years. We serve and delight many of the largest and most sophisticated customers in the world on the backs of this intense customer focus and the lessons of literally millions of completed services.
