Innovative, solutions-driven, IT Systems Engineer, with enterprise-wide troubleshooting duties involving electronic software distribution, packaged solutions of installations and corrective actions, project management of software and O.S. rollouts, metrics, customer service, customer satisfaction, privilege management and problem management. Extensive technical command in assessing, navigating and solving complex problems. Characterized as a leader in leveraging automation to gain efficiency, root cause analysis of escalated problems, and knowledge sharing through training and documentation.Specialties: Troubleshooting and Root Cause Analysis of complex issues, along with Urgent design solutions. Training IT Support staff. Microsoft App-V Sequencing, Wise Package Studio, Advanced Repackaging, Wise Scripting, SMS/SCCM/MECM (Configuration Manager), SMS Installer, Flexera Admin Studio, Marimba, Orca, Active Setup, PowerShell, VBscript, Batch Files, WinBatch, Procmon, Regmon, Filemon, AutoIt, ScriptIt, Ghost, VMWare, ITIL Certified.