COO, CIO and business strategist with 20+ years of comprehensive achievements in business operations, strategy, IT infrastructure development, technology modernization, and people development to support sustainable growth, transformation, and P&L health. At heart, I’m a builder and mentor – processes, operations, technology, teams – I’m at my personal and professional best when I can lead pivotal initiatives to scale growing companies and gain advantage in a digital world. Service and customer experience are core values for me. I have been with SFM Mutual Insurance since 1992 in progressively impactful leadership roles, currently Chief Operating Officer and SVP where I direct a world-class insurance operations team and serve as President of the SFM Foundation. My expertise lies in aligning technology strategy with operational and service delivery excellence – always with a sustained focus on people development and culture transformation. Known as a versatile leader, I have repeatedly reached beyond changing infrastructure as a catalyst for positive, future-focused change: ► Co-founded SFM Foundation in 2008 and cultivated to grant $1.7M in scholarships.► Led business expansion into 13 new states in just 9 months.► Maintain a phenomenal 12-year average staff tenure and mentored IT team members into senior leadership roles.► Delivered rewrite of legacy applications on-time and $15M below comparable packaged software Executive Strengths:Strategic Change Management ► Project Management ► Mentoring ► Financial/KPI and investment oversight ► Legacy System Modernization ► Capacity Development ► Infrastructure Design ► Data Privacy & Security ► Insights & Analytics ► Agile & Scrum Development ► Budgets & Cost Control ► Systems Architecture Look for my upcoming book "There is no such thing as an IT project -- A handbook to intentional business change" co-authored with the immensely talented Bob Lewis. Scheduled to hit the shelves this fall.