Davide Lastella Email & Phone Number

Turin, It

Torino

Docente di Scienze e tecnologie informatiche presso ITIS Carlo Grassi di Torino

Torino, Italia

Docente di Matematica presso ITIS Carlo Grassi di Torino

Torino, Italia

Docente di Scienze e Tecnologie Informatiche presso l’Istituto di Istruzione Superiore Statale “Tecnico Economico e Tecnologico” Russell-Moro di Torino

Turin Area, Italy

According to the company budget, I define and build basket of Customer and Prospect to plandifferent activities: new commercial proposal, contract renewals, upselling, cross-selling,Caring and Retention.In relation to these activities I commit about 200.000 calls a month to different suppliers (9 CallCenters)I check suppliers' performances (by R-Studio SW) to verify progress and optimize nextcommitments.

Turin Area, Italy

Turin Area, Italy

People Management System: for the Human Resources I designed and developed a Software for the digital management of the Salesmen.I redefined the flows between all the actors involved in the administrative and commercial management of the Salesman, to build an electronic document archive (the Electronic Agent folder) and to prepare the data base for the Analysis and Reporting through the implementation of an Ad hoc DB linked to the company Data WarehouseThe software designed consists of several integrated application forms (CV, job interview, recruiting and activation, training, compensation, performance and evaluation ,resignation, revocation, agreements).

Turin Area, Italy

End to End Processes: for the Customer Care Management, I was responsible for mapping the processes related to web products from the acquisition of the contract to the online submission and commissioning.This activity has made possible to rationalize, optimize and build ad hoc KPIs to monitor all the internal and external production process phases at the different suppliers.By redefining the information flows from the different management Software used, I collaborated in the implementation of a specific Datamart easily interrogable through the Data Mining tools. I build a dashboard for the periodic monitoring used during the Management Staff Meeting for evaluate progress and to take corrective action.

Turin Area, Italy

Quality: for the Customer Care Management, I structured and delivered a Customer Satisfaction survey. I collected and analyzed the data to calculate the CSI (Customer Satisfaction Index) and NPS (Net Promoter Score). I used Statistical Tests and the Multivariate Statistical Regression model in SAS software tool.The analysis allowed to obtain detailed views for areas of investigation (with reference to the commercial offer, to the relationship with the salesmen and Customer Care) and with different profiling (geographical, by sales channel, by spending range, by purchased product type).

Turin Area, Italy

costruzione e implementazione di un modello matematico di ripartizione e ribaltamento del budget aziendale annuale per ciascun prodotto a livello di singolo Agente di vendita (oltre 1.200 su tutto il territorio nazionale).Analisi e monitoraggi periodici degli avanzamenti per la ricalibrazione del modello.

Turin Area, Italy

Statistical Models of Potential and Churn: for Sales Management, I worked to develop forecast statistical models for the calculation of synthetic indicators:- a potential index to become new Customers- a churn risk index for already CustomersI developed Logistic Regression models on data extracted from the company Data Warehouse, analysed and organized for this purpose using SAS software tool.

Turin Area, Italy

Management of Commercial Discounts: for the Sales Management, I was responsible for redesigning the process of requesting and approving discounts granted to our Customers and requested by Sales Agents.In support of this process, I was involved in the implementation of a custom Software (writing user and techniques specifications for the SW provider); the SW for over 1,000 users is integrated into the company Data Warehouse.I realized management reporting views through the processing and analysis of data extracted by the Data Mining “Business Object” tool and processed by Access/Excel.

Torino, Italia

Abilitato e iscritto all’albo dei Certificatori Energetici della Regione Piemonte:Sistema Piemonte – Sistema Informativo per la Prestazione Energetica degli Edifici (SIPEE).Attività professionale svolta in regime di Partita IVA.

Turin Area, Italy

warehouse manager at the Turin Stadium “delle Alpi” and at the Turin Palastampa

Venaria Reale

Done

Certificazione Ecdl, It-Security - Livello Specialised

Corso Di Master Universitario Di 1° Livello, Sociologia E Metodologia Della Didattica Negli Insegnamenti Scientifici, 110/110

Full Stack Developer, Corso Per Sviluppatori Software Con Tecnologia Java/J2Ee

HTML, CSS, Javascript e Bootstrap Database MySQL, SQL, JDBC, JQuery, MyBatis Java, Servlet, JSP (Java Server Page), JSTL (JavaServer Pages.

Master 1° Livello, Metodologie Didattiche, Psicologiche, Antropologiche E Teoria E Metodi Di Progettazione", 109/110

University Graduation, Engineering/Industrial Management, 95/110

Technical Computerized Business Management, Budget And Management Control, 93/100

Activities and Societies:corso di 1.000 ore di cui 340 presso Gruppo Ordine S.r.l.

High School Diploma, Accounting, 60/60