Davide Lovato Email and Phone Number

I joined Vetera.net, a company active in the German market, recently acquired by Nordhealth. Vetera and Nordhealth are building management software for veterinary clinics globally. My main achievements so far: 1. I created a unified roadmap and have set up a monthly meeting with the top internal stakeholders to concentrate most feature requests in one venue/forum. 2. I deepened the adoption of the Scrum framework and practices across the company.3. I generate and improve ideas for potential features. 4. I simplified the existing backlog and the ticket management system (Azure DevOps). 5. I am a point of contact with customers, partners and providers (external stakeholders).

UbiMaster is an EdTech startup based in Munich offering tutoring and focussed on STEM subjects.- product discovery & competitor monitoring- setting up Scrum framework in the company from the ground up. Establishing Scrum ceremonies andrituals (daily, backlog refinement, sprint review, sprint planning, retrospective)- finding new tools for analytics and product integrations, and overseeing the integration- writing the specs for epics, user stories- creating design drafts- writing SQL queries to find user behaviour patterns and pain points - introducing and testing new ideas to improve the product- raising issues to improve our internal processes

Freelance project position. Friendsurance is an Insurtech based in Berlin. I was involved in a project on helping a prominent German bank sell insurance policies directly from its online banking. I was hired with the goal to improve the conversion rate and usability of the SaaS web app. My main achievements:- I brought up the conversion rate by 37% for the most profitable user journey of the company within one quarter (I ideated and defined a set of UI improvements).- I ideated and detailed a maxi-feature that currently accounts for 27% of all new orders purchased in the main user journey.- I added a notification system that helped raise by 33% the number of users that pick up unfinished orders.- I introduced dynamic feedback requests that include win-back functions. This helped us collect vital insights on why users abandoned a user journey.- I gave (non-technical) recommendations on how to refine an algorithm that detects insurance contracts out of bank account transactions. Result: the number of detected contracts with missing data went down by 25%.- I improved the logic and UI of another new user journey bringing it from the pre-existing MVP level to public launch.My other tasks:- I researched user trends and behaviours, and took part into user interviews.- I regularly searched for weaknesses in our current products and challenged them.- After each new feature was implemented, I routinely monitored whether it met the expectations - rolling it back whenever necessary. - promoting a culture of quick, inexpensive growth experiments - running SCRUM with a team of 7:a. writing epics and user stories on Jira, facilitating the refinement meetingsb. being one of the main points of contact with the customer, as well as vendors and partners.

Fixed-term position. Beliven is a software house and web agency founded in 2019. As a customer-facing PM, I helped build a SaaS web app that matches inventors with larger companies that seek innovative solutions in material engineering. The customer is a Design Consultancy in Milan.- I wrote user stories and user journeys with the team- I defined the timeline, breaking the contracted work down into milestones and deliverables- I advised the customer on how to solve usability issues in the platform- I made decisions on priorities in the feature pipeline- I advised the customer on GDPR do's and dont's- I handled Change Requests and was the main point of contact for Project Review Meetings with customer's Senior Management- I supported a team of 2 developers, 1 UX Designer, and 2 System Administrators (6 people including me)---Posizione a tempo determinato. Beliven è una software house e agenzia web fondata nel 2019. Come PM a contatto con i clienti, ho contribuito a costruire una piattaforma SaaS di match-making tra investitori e aziende che cercano soluzioni innovative nel campo dell'ingegneria dei materiali. Il cliente è uno studio di Design con sede a Milano. - ho scritto le user stories e gli user journeys con il mio team - ho definito la timeline, scomponendo il lavoro in milestones periodiche e deliverables - ho fatto consulenza al cliente su come risolvere dei problemi di usabilità sulla piattaforma- ho deciso la priorità delle feature nella timeline- ho fornito consulenza al cliente sulle questioni relative al GDPR - ho tenuto incontri regolari con il cliente presentando le ultime release del software - ho gestito le Change Request e preso decisioni sulle priorità delle future funzionalità da sviluppare- ho supportato un team di 2 sviluppatori, 1 UX Designer, 2 sistemisti (6 persone in totale, me incluso)

Crowdm is a web agency specialized in lead campaigns and market strategy.I performed a market research for an electro-medical device before it got launched in the UK and in Germany.
- assessing competitors and addressable market size- advising on medical-related advertising channels- finding distribution channels--CrowdM è un'agenzia web specializzata in campagne lead ads, branding e in strategia di mercato. Ho svolto una ricerca di mercato per un dispositivo elettromedicale per il lancio sul mercato UK e tedesco. - analisi dei competitor e del mercato potenziale - consulenza sui canali su cui pubblicizzare il prodotto - ricerca canali di distribuzione

I code and design websites in HTML, CSS, Javascript. Here is a website from my portfolio: https://www.caneo.it/en-----Realizzo siti web in HTML, CSS, Bootstrap e Javascript.Esempio di un sito realizzato: https://www.caneo.it

Simply Aloud, active from 2017 until mid 2021, used to build and distribute audio content for magazines and periodicals in the German-speaking area, narrated by professional speakers.• product design and market strategy• management of several pilot projects with leading publishers (integration, KPIs monitoring, Google Analytics, A/B testing)• pitching to investors and prospect customers, raising € 50k investment• running daily operations (scheduling the audio production, recruiting the professional speakers, quality control of the audios, editing)• signing up partnerships with media houses• legal drafting of cooperation agreements • managing a team of 5

Track has been awarded as one of the top 20 advertising agencies in Germany, and it is based in Hamburg.Client: HUGO BOSS • Allocation of resources (software developers) to different projects for the customer• Communication with the customer (Change Requests, time planning, risks & issues management, price adjustment)• Writing user stories and user journeys for an in-house tool• Coding scripts (Excel Macros in VBA) to automate and streamline reporting processes• Managing the knowledge base, facilitating knowledge sharing• Quality control over the e-mail marketing campaigns Client: L'Oréal Paris • Managing existing relationship with suppliers • Helping drafting feature requests for the CMS (layout, clickflows, backend functionalities for the content managers)• Creating landing pages with the internal CMS (raffles and product samples for FMGC products that are not yet in the market)• Coding features on the CMS in HTML, CSS• Having an overlook on costs and expected delivery times of the CMS project.

I attended the semester from August 2017 to December 2017 at Next Media Accelerator in Hamburg. My startup (Simply Aloud Ltd) received funding capital and I was coached and mentored on how to build our business. I pitched our business proposal to several German media publishers based in Hamburg. We ran a number of pilot projects with them, signing up one long-term customer.

At IBM I was managing commercial operations for two IBM clients, both UK retailers.- I kept in touch with the client on payments and the state of new projects - I overlooked the invoicing process- I resolved invoicing disputes - I tracked the key account metrics- I prepared compliance docs for audit checks- I performed quarter and semester financial closing operations- I updated the internal risk management system- I carried out a benchmark of our competitorsMy main contribution has been improving the understanding of payment and contractual conditions for the client. The communication flow is quicker and more transparent compared to when I started out on my role. In addition, I made it easier to consult the IBM internal documentation.

As a Contract Management Specialist I supported my team in IBM UK in preparing monthly presentations to the client. I aggregated financial and contract data from the team members, keeping track of updates and checking the content quality (information accuracy and display). I created reports to be embedded in the presentation, and I wrote VBA macros to automate Excel reports. Together with the Commercial Manager, I was responsible for the overall look, content and timeliness of monthly presentations.

BeanTech is an IT consultancy company that sells technological solutions, IT infrastructure and Business Intelligence systems globally. Beantech is a Microsoft, Dell and VMware business partner and a research laboratory recognized by the Italian Ministry of Education.As a sales and marketing account, I assisted the sales manager and I contributed to the writing and translation of the content for the company website. I also helped writing grant proposals directed to the regional and national government. Working at Beantech, I have learned the SAP management software and I studied on my own how to write SQL statements.

Europe Ltd was a framework contractor of the EU. It was involved mainly in lot 8 (health), lot 9 (education, culture), lot 10 (private sector development) and lot 11 (economics, public finances and statistics).During my stay I selected CVs of experts to build teams that implemented cooperation and development projects funded by the European Commission.I contacted companies to create consortia on tenders. I worked as a research assistant for a report tendered to the European Commission: "Investigative Journalism —a feasibility study on a grant for European journalists conducting cross-border investigations within the European Union".