Opontia is on a mission to build the next-generation e-commerce group in the Middle East, Turkey, Eastern Europe and Africa by acquiring and scaling high performing e-commerce businesses selling on marketplaces, own websites and social commerce. We are a team of e-commerce experts who are passionate about building a portfolio of best-in-class retail brands.

Advisor to the CEO on Growth, Operations, Logistics, Campaign Management and Organizational Structure.

Managing on-demand (Jumia Food) and e-commerce delivery operations of 11 countries (Nigeria, Egypt, Morocco, Kenya, Ivory Coast, Algeria, Ghana, Senegal, Tunisia, Uganda, South Africa) with >10k delivery riders at peak. Areas of responsibility contain delivery cost management, internal and external contract and payment structures, delivery performance (lead time, successful delivery attempts), customer experience, rider training and retention programs, 3PL management.

Directed country ecommerce fulfilment and logistics as well as Jumia Food on-demand logistics. Created yearly budget & business strategy in alignment with mission and vision of the organization. Established new services for external clients for additional logistics revenues. Managed first mile operations (via multiple vendor drop-off points), opened and managed new sortation facility as well as last mile operations with a total of >700 delivery riders at peak. Strongly developed a huge network of Pickup station presence in Kenya. Innovated new routines and processes for warehouse operations with >300 staff and temporary workers at peak.

Solutions & Planning aims at providing performance visibility, operational target setting, continuous improvement, project management as well as offering logistics services to end-customers, sellers and suppliers. Managing respective teams below:• Forecasting & Performance Management: optimizing cost and performance for LeL’s fulfilment and transportation network. KPI management and reporting, operations target setting and performance improvement project management. Governance with internal and external clients to enable visibility and transparency.• Fulfilment by Lazada (FBL) as a value-added operations service for brands and sellers. Products are stored, packed & shipped directly from a Lazada warehouse to ensure customers have the fastest and most convenient delivery service, while sellers can focus on merchandising activities. • Express enables same day and next day delivery service to our end-customers. Includes the optimization of the existing network, strategic network expansion through onboarding of new express third-party logistics partners, coordination of operation processes, technology integration and SLA / KPI Management.• Bulky Supply Chain Network: enabling faster bulky goods delivery with additional services such as installations. In charge of coordinating operations and technology integration between fulfillment centers, seller network and 3PLs to enable a seamless delivery experience. • Reverse Logistics: End-to-end returns management from customer to returns fulfillment centers to sellers. KPI management, process improvement, pick up and drop off network expansion.

Leading Marketplace Operations for Lazada in Vietnam. Managing 4 teams of more than 60 people to ensure both Customer and Seller Experience, responsible for the MP Operations of >4,000 sellers. In charge of the Partner Support Call Center covering seller inbound, seller/3PL outbound call, breach and dispute management, QA and BPO outsourcing projects.Leading different Seller Experience Projects across all Operations departmentsLeading MP Operations Excellence covering the implementation of measures to increase the MP order fulfillment quality to highest standards, both during the seller onboarding and training process as well as for all active sellers. Implemented the Assortment Quality function, responsible for all categories, ensuring processes for product quality, brand and counterfeit management in accordance with Vietnamese laws and highest market standards.Leading the Operations team of the Lazada Service “Fulfillment by Lazada (FBL)” in charge of MP FBL replenishment processes.

Setup and managed 2 teams to control Operational Seller Performance. Responsible for Seller Performance Analysis, Seller Improvement Plan Setup, Penalty & Counterfeit Management.

Reporting to the Managing Director, MP Operations Lazada Group. Responsible for aligned implementation of new onboarding processes and MP Seller performance improvement measures across all ventures.

Identification and analysis of daily stock situation in terms of inventory cost and value, availability and coverage. Development of a strategy for sourcing which ensures a stable coverage of demand and a reduction of inventory value. This includes- Analyzing demand behavior and trends. Forecasting of future demand and raise of purchase orders with regard to lead time and coverage targets.- Development of forecasting and replenishment tools for service level target meeting.- Coordination and support of Marketing- and Buying activities for promotions and campaigns. - Responsible for Out Of Stock robustness during promotions and campaigns.- Development of clearance strategies for aging stock, coordination of activities with Pricing. Implementation in campaign and promotions in interaction with Buying and Marketing.- Furthermore, decision support on the question which suppliers to assign to which contract type in terms of demand development, aging inventory and purchase order frequency. Involved in decision making for supplier elimination due to performance and reliability.

Demonstration that risk pooling can be used by changing inventory planning granularity. The consequence is a reduction of the target stock levels while maintaining the same service level.In order to plan stock target levels, a inventory model has been developed enabling planning of stock levels of all SKUs on different granularity levels.Grading - 1.7 (B+)

Project leader of the service level segmentation.Leading the analysis and the development of a new approach to segment each product for inventory planning. Goal is the identification of the optimal stocking point for each SKU. Development of criteria which lead to product segmentation. Identification of a new segmentation process based on scientific approaches. Development of a MS Excel based model reflecting the new segmentation process, highlighting changes and improvements of the new model.