David Mariño Email & Phone Number

Bogotá, Capital District, Colombia

• Providing Tier II technical support to enterprise clients, third parties and sales teams on complex and escalated scenarios, collaborating, troubleshooting and providing consultation on supported/testing environments.
• Understanding of RAID concepts for enterprise storage.
• Experience troubleshooting underlying issues within technologies such as Snapshots, Encryption, virtualization, deduplication and various others within the portfolio.
• Complex storage concepts such as SAN/NAS storage.
• Knowledge on cluster Architecture and high Availability.
• Troubleshooting within FCoE, FC, iSCSI, NFS, CIFS/SMB protocols topologies.

Bogotá, Capital District, Colombia

• Working with Cisco was a game changer in my career, enabling countless opportunities to deep dive and learn different topics which I can dissect in three areas of expertise:
• Lifecycle Program Management: Cloud/SaaS solutions onboarding and support implementing Customer Success strategies for activation, increased adoption and time to value. This required skills with CRM, high touch.
• Planning and aligning numerous projects with business units towards implementing adoption strategies and measurable trends with different tools such as Tableau, PowerBI, CS Console (Custom Salesforce Cisco customer.
• Customer Success Specialist: Expert resource on a wide range of Cisco offers potentially included in a Enterprise Agreement such as; CX Cloud, Cloud Networking, Meraki, Collaboration, Data Center, Hybrid Cloud and.