David Marlow Email & Phone Number

Hartland, WI, US

Hartland, WI, US

Inspiration isn’t just a one-time thing; we need it regularly.Each day David Marlow, The Ikigai Guy, shares ideas, insights, and stories that inspire. These powerful messages encourage, empower and enable you to live out your Ikigai.Millions have read David’s life-changing messages on LinkedIn.Now Daily Ikigai brings that inspiration fully into your life.

We at VLURU, Encourage, Empower and Enable people to be all they were meant to be in their lives, their leadership, and their companies.

Milwaukee, WI, US

• Developed and manage the Continuous Learning & Improvement (CL&I) Lean Transformation and practice development implementation program across the entire NM corporate chain. Identify needs, value stream opportunities.
• Created and led CL&I program from concept to pilot team to fully operational program inside NM, improving business operations unit, delivering 28% more in volume of customers served with 35% less staffing, while.
• Delivered $20M in improvements for $2M investment from first two years of program with second phase of program resulting in double digit savings across company
• Spearheaded long-term roll-out of CL&I Lean Transformation Plan Development, accountable for team development, leadership buy-in and execution to roll out to entire organization. Developed business system and executed.
• Created Customer Experience (CX) capability and practice to support the CLI practice, increasing customer service levels and satisfaction scores across organizational lines

Milwaukee, WI, US

• As Director of IT Innovation for Service Management Strategy, led creation of Information Technology Operation and Infrastructure (ITOI) Matrix Organization. Directed design, process development and implementation.
• Directed priorities, spend and ITOI management team guidance of $40M ITOI Fixed and Flex budgets, including prioritization and execution
• Led two-year productivity effort that identified opportunities for improvement, resulting in a 37% reduction in support costs while raising Service Level Agreement adherence (92% to 98%)
• Successfully led ITOI in creating and executing the project reorganization of ITOI leadership and organizations. Designed and managed ongoing success metrics for evaluation of the strategy and execution of the.
• Led major innovations in Enterprise Security resulting in three successive years of increased support volume and services delivery (avg. 20% each year) while reducing staffing costs and improving quality. Audit showed.
• Held prior roles of Deputy Director, then Assistant Director, leading development of a Continuous Improvement pilot in Enterprise Solutions, adopted into a corporate-wide program

Brookfield, WI, US

• Recruited to privately-owned maker of medical Radio Frequency Identification (RFID) and Radio Frequency Tracking System (RFTS) as Vice President- Installation and Technical Support (later promoted to VP-Customer.
• Created multi-discipline product development program positioning RFT to be first to market in newly created $350M market. Developed product design plan, implementation plan, business readiness, ‘to market’ plan and.
• Utilizing Lean Six Sigma, ITIL and network automation processes, transformed a 100% reactive team into a proactive support group, transforming free support offering from a negative cost center into a self-funding.
• Reduced support costs from 12% of sales in 2002 (prior to arrival) to 8% in 2003 (first year in position) to less than 5% for 2004, while doubling available customer support contact time
• Improvements to service delivery and warranty costs decreased costs by 50%

US

• Recruited from GE Medical Systems to role responsible for creating a Network Operations Center, supporting $70M in network products and services revenue with a team of 85 engineers, designers and support staff in a.
• TSS revenue support capability grew from $70M to $175M in three years, produced by a team originally scheduled to be outsourced for lack of productivity in 2000
• Was able to double the TSS revenue support capability while reducing team from 85 to 68
• Implemented products and offerings to remotely monitor networks and networked systems automatically which resulted in 99.97% network uptime. Nationally recognized for this work by Network World Magazine and the AT&T.
• Implemented a Six Sigma quality program in the TSS Network Operations Center resulting in a double digit increase in measured productivity while decreasing customer support complaints 95% during first 12 months.

Boston, MA, US

• As Global Manager for GE Medical Systems Global Network Operations Center, led creation of GEMS On-Line Center Network Support Team, developing the first GEMS IIS Network Operation Center (IIS NOC). Customer network.
• Led development of a “Follow the Sun” program to accommodate 24/7 support and executed with the NOC in Buc, France where responsible for leading two teams in developing an around the clock support plan that included.

Washington, DC, US

E-5 Sergeant - Stationed at Kaneohe Bay US Marine Corps Air Station - Kaneohe, Hawaii

Design, Leading With Design Thinking Program

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