David E. Muller Email & Phone Number

Carlsbad, Ca, Us

San Diego, California, Us

San Diego, California, Us

Global Cloud Engineering Ops (AWS and many other SaaS apps), SRE, CICD, Security and Corporate IT. Improving product margins and time to market through improved CICD, better autoscaling, lifecycle management and vendor engagement while also reducing error rates. Leading multiple teams globally, managing multi-million dollar SaaS budget supporting billions of transactions a day worldwide (more than daily Google searches!). - 25% year over year AWS cost reduction with 40% year over year growth of incoming events and 100% year over year growth of processed events- 50% reduction in Product Dev to DevOps ratio thru automation- Implementation and optimization of 50+ AWS services: EKS (Kubernetes), MSK (Kafka), CDN (Cloudfront, Akamai), DynamoDB, Autoscaling, Spot.io, etc across 9 worldwide regions.- Managing >$30Mil/yr budget and team of >50

Remote First, Us

Increased the speed of introduction of new features, improved automation, reduced tech debt and improved uptime through DevOps and SRE practices. Led developers to identify and fix several performance and reliability related bugs in main codebase as well as reporting, queuing and processing functions. Improved product observability and created self service SLA/SLI dashboards. Reduced customer cases with 'Outage' or 'Performance' topics from >500 per quarter in Q3/4 2018 to <50 in Q2 2019. Built and mentored team of SRE and CICD experts in US and Bangalore to support 8 agile scrum teams. Reverse engineered and improved reliability of complex tech stack with numerous 3rd party integrations (Java, Tomcat, Oracle, MySQL, Mongo, Redis, AWS Redshift, Attunity Replicate, Tokbox, Nexmo)

San Diego, California, Us

Supported 5X subscriber growth from 20K to > 100K. Company sold for $450Million in 2019. IoT, Big Data, Analytics, Video. Responsible for multiple areas reporting to the CTO - DevOps, SRE, Cloud, Network & Apps, Data/DBs and Corporate IT with teams in US, Hyderabad and Shenzhen. • Executive team member responsible for Infrastructure Development & Delivery and Chief Security Officer.• Lead infrastructure team transitioning from on premise to AWS, Terraform, Ansible, Kubernetes, Kong, Kafka, Cassandras, FluentD, ELK, Jenkins, Harbor, etc.• Reduced datacenter monthly cost >35% and footprint 50% thru a combination of virtualization, system rearchitecture and storage upgrades as well as application & database scaling improvements while supporting 400% increased in customers.• Redirected datacenter cost savings to AWS and Azure services to improve geographic support and time to market.• Changed strategy for South Africa rollout from initial $10K/mo datacenter installation to $500/mo AWS implementation saving the company > $250K.• Improved cycle times with fewer iterations post release to QA as well as post production release patches thru a combination of higher skilled people, automation/tools and improved processes.• Implemented numerous metrics and dashboards to measure business metrics as well as customer usage and performance (Splunk, Cacti, CollectD, Alertsite & Tableau).• Led vendor management of cellular providers and cloud providers to minimize cost, maximize performance & meet SLAs.• CISO - Responsible for Security across Corporate, Datacenter & Product. Penetration testing, password compliance, secure transport, security reviews with customers.• Quality Assurance Engineering

Bozeman, Montana, Us

Feb '13 to July '13Lead initial proof of concept rollouts for Cloud Management/PaaS layer for the first generation FICO Analytic Cloud. Openstack, OutSystems and Openshift.Jan '12 thru Feb '13Drove improvements in FICO's SaaS maturity by building a team of great people, streamlining/removing process and introducing tools like Jenkins, Puppet, Splunk, Zabbix and Alertsite to enhance operational intelligence and transparency.Technical/SaaS due diligence for Entiera, Adeptra, CR Software & Infoglide acquisitions.Service Delivery focus is on Insurance Fraud Manager which is the most advanced software solution available for attacking the $700Billion/year fraud, waste & abuse problem in the US.Using software to do good - yeah!

Los Gatos, Ca, Us

Responsible for capacity, reliability and build/release process, automation & tools. Hudson/Jenkins, Jira, Cloudstack, Rightscale, load balancing, Puppet, Artifactory, Perforce, Git.Built out continuous delivery environments and ran 1% production traffic to vet systems. (CEO shut down Qwikster split - DVDs, kiosks and game rentals)

Plano, Tx, Us

Two main areas of responsibility for Active's next generation software platform - ActiveWorks:• Infrastructure Development - source code, feature/bug tracking, agile software development, continuous integration/testing, rapid production release.• Service Delivery - virtualization, integration/testing environments, production monitoring/alerting/dashboarding.

Us

Lead team of video content publishing/serving developers, network/system engineers/integrators/architects, database engineers/administrators, build/release/automation engineers supporting 50+ Gbps of CDN traffic, 2.5Bil video views and 15Mil unique users per month.

Sunnyvale, Ca, Us

2007 to 2008 - Director, Search & Advertiser Production Engineering (Dev Ops, SCM, Change Management) Apex project2005-2006 - Director, Yahoo Search Marketing Infrastructure Development - Panama project2003-2004 - Mgr. Dev & Prod Ops/SCM for Overture's Marketing Console and Search Optimizer products-Translate logical software architecture into physical, data flow diagrams in order to implement Panama in multi-million dollar, 7 Worldwide colocation facilities to support $2Bil in search ad revenue.-Configuration Management, Build & Deploy linux/java/jboss/tomcat/apache applications and oracle databases -Architect, develop and support the development process tools and infrastructure

Basking Ridge, Nj, Us

• Improved development process from ad hoc to CMM level 1. • Improved Source Code Tool performance by 40%. • Release Management - Smoke Tests, Release Notes, Defect Tracking

Improved web/java application and database source code, build and release processes.

• Improved new customer release and setup from 12 hours down to 2 by end of 3rd month.• Reduced the number of bugs released into production by 50% due to multi-environment setup and release process improvement, documentation and coordination.• Chair cross-departmental Change Control Board responsible for scheduling and planning product and client releases as well as network and infrastructure changes.

Lead team of network, application and database developers and adminstrators for the backend services required to support small business internet appliance.Technology included custom BIND, java, freebsd, squid/inktomi caching, oracle, Vantive and Portal Infranet.

Lead and managed team which developed new tools, measurements and processes for designing the manufacturing of computer hard disks.

Madison, Wi, Us

Ran experiments, analyzed data, wrote research papers and grant requests.

Bs, Engineering

Ms, Engineering