Davide P. Email & Phone Number

Tampa, Florida, United States

Tampa, Florida Area

Sarasota, Florida

Coppell, TX

• Design and implement all aspects of support structure for startup organization supporting multiunit restaurant companies – Jim ‘n Nick’s Bar-b-que, Dinosaur Bar-b-que. Define support strategy for multiple organizations.
• Support management: Establish support structure to fit organizational needs. Identify opportunities in the existing support model to provide higher availability and reduce time to resolution.
• IT Management: Oversee support operations, manage third party support providers, monitor and maintain accountability for SLAs. Serve as escalation point for support providers
• Project management: Plan, design and implement software and hardware implementations. Work with other departments to identify needs, requirements for project implementations, monitors progress and ensure project.
• Security and compliance: Work with other departments to establish and implement security guidelines and improve PCI compliance standards.

San Juan, Puerto Rico

• Plan/implement information technology infrastructure and operations for multiunit restaurant franchises - Applebee’s, Wendy’s, Famous Dave’s. Select scalable network storage solutions, hardware/software redundancies.
• IT Management: Oversee a team of 5 IT staff. Manage $1M departmental budget.
• Hardware Maintenance Plan: Implemented hardware maintenance plan to include lease, maintenance, repair & supplies which brought better service, product and $20k/yr. cost savings.
• Overtime Reduction: Designed/implemented new support labor structure to reduce overtime and maintain acceptable SLAs. Reduced overtime by 90%, saving the company $60k/yr.
• Contract Negotiations: Effectively negotiated contracts with various vendors to address the company's evolving needs, and cost reductions initiatives. The negotiations resulted in a $25k/yr. savings in current and.
• Vendor Consolidation and Infrastructure Upgrades: Consolidated infrastructure services, eliminated underutilized services, implemented new network and server infrastructure allowing us to consolidate services and.

San Juan, Puerto Rico

• Supervised and trained a team of computer help desk technicians to support company-wide technology aspects for headquarters, 80 stores and remote warehouse. Served as administrator of data center, including physical.
• Network Administration: Reorganized Microsoft Active Directory and implemented MS Group Policies to standardize and enforce desktop security, provide patch management, and automate access to network resources.
• Infrastructure Upgrades: Planned and implemented a POS software upgrade across 75 stores to standardize versions, resulting in streamlined support and better customer service.
• Service Maintenance: Created service level agreement for store support, monitored and maintained accountability.

Harrisonburg, VA

- Software and Hardware consulting- Disaster Recovery consulting- Lead and Sales Generation- Marketing initiatives

Harrisonburg, VA

• Designed, planned and implemented network infrastructure for a 175,000 sq. ft. expansion.
• Email Maintenance: Assisted in the migration of and upgrade of multiple email platforms (Groupwise, Lotus Exchange, Exchange).
• Network Infrastructure: Supported various server operating systems.
• IP Telephony: Maintained Cisco Call Manger IP Telephony system

Harrisonburg, VA

• Administered Warehouse Management System, planning, implementation, ongoing support and configuration of Enterprise Database software. Documented operational and system processes to align with current business needs..
• Project Development: Assisted with new Warehouse Management System for a new facility (300,000 sq. ft.). Assisted with system configuration, documentation and training.
• IT Reports: Created queries and reports to assist management and operations team in making sound business decisions.