•LED BY RUNNING 10 TO 25 ASSIGNED LEADS PER MONTH, GIVE A FIRST-CLASS PRESENTATION (ALWAYS ON PROCESS) ON THE 10 STEP SELLING SYSTEM. BRING TRUST TO EVERY HOME. LEAD BY EXAMPLE: SHOWING THE RESULTS OF FOLLOWING THE PROCESS. TRAIN AND EDUCATE DURING AND AFTER BOOKEND RIDE-ALONGS TO DEVELOP SALES TEAM AND GROW THE TEAM PROFESSIONALLY. USE EXTREME OWNERSHIP AND ALWAYS FOCUS ON GETTING BETTER EVERY DAY. •COMPLETE 20 MONTHLY RIDE ALONG AND RIDE WITH TO HELP DEVELOP TEAM MEMBERS THAT ARE NOT AT TARGET NSLI. COMPLETE A REPORT OF THE RIDE ALONG AND SUBMIT IT TO THE DC HELPING THEM TO SEE THE AREA WHERE THE CAN IMPROVE TO REACH THEIR PERSONAL GOALS AND MAINTAIN COMPANY STANDARDS. •CONDUCT A MONDAY MORNING TEAM MEETINGS AND BREAKOUT SESSIONS, COMPLETE ROLE PLAYS ON THE AREAS WHERE WE DISCOVER THE SHORT COMINGS OF OUR TEAM WHEN RESULTING APPOINTMENTS FOR THE WEEK. AND COMPLETE A WORKSHOP (SOMETIMES TWO) WEEKLY FOR LOW PERFORMERS AND/ OR DC’S WHO ARE STRUGGLING WITH REBUTTALS OR OBJECTIONS IN HOME. •CONTACT SALES TEAM DAILY AND MOTIVATE MY TEAM WEEKLY OF 34 REPS MAKING SURE WE ARE ROLE PLAYING SCENARIOS WHEN THEY ARE NOT ABLE TO CLOSE ON FIRST VISIT. COACH THEM UP INTO THE NEXT APPOINTMENT AND HELP MY TEAM SHARPEN THEIR SAW.•DAILY MANAGING: BEING AVAILABLE VIA PHONE OR SCOPING CALLS, REPORTING PERFORMANCE IN SALES CHAT, MAINTAINING A CANCEL/SAVE UNDER 9% AS A BRANCH, AND COMPLETING ON HOLDS SALES IN 24 HOURS. ASSIGN LEADS TO SALES TEAM BEFORE CLOSE OF BUSINESS 8PM EVERY DAY. MANAGE LEADS AND BATTING ORDER OF 85 LEADS PER DAY. •PREPARE FOR BATTLE RHYTHM WITH GM ON FRIDAY TO RECAP THE WEEK AND CURRENT MONTH PROJECTION AND THEN EXECUTE A PLAN FOR THE FOLLOWING WEEK ON HOW WE CAN REFOCUS THE TEAMS PERFORMANCE. REVISIT IT MID-WEEK TO SEE IF THERE ARE ANY IMPROVEMENTS AND READJUST IF NECESSARY.

• Demonstrated an understanding of the wireless industry and Lookout’s company values. Expert on Lookout services, remaining up-to-date on all changes and offerings while providing ongoing training to consumer electronics retail sales associates, regional mobile carrier reps, carrier training departments, and carrier-branded retailers. • Developed and leveraged strong relationships with key channel partners in efforts of influencing and driving opportunities. Focused on engaging, closing and growing the top accounts in my territory in close collaboration with channel partners.• Secured and executed contests and trainings at regional, district and store level. Implemented contests and incentives within stores to drive awareness, sales, and product knowledge. Worked well in a matrixed environment, building a “virtual” team to drive success in my territory.• Served, as Lookout’s point-of-contact for key accounts in the South Central Region. Have excellent relationship management skills that translate into identifying decision-makers and influencers for channel partners i.e. Sprint, T- Mobile. • Supported 480 locations via Sprint and T-Mobile along with two regions South West which includes Washington, Oregon, California, Utah, and Hawaii. My home territory South Central which includes Texas, Oklahoma, Louisiana. Along with supporting these regions included sales trainings held at corporate events. • Planned, scheduled, and managed market coverage priorities. Participated and speak to current market conditions in weekly 1-on-1’s, team calls, and webinars. Developed and maintained detailed records of store visits and activity, and prepare monthly reports to define market value. Captured and report on store visit activities and conditions at retail locations in compliance with reporting guidelines. Managed opportunities, quota attainment, and sales presentations, short-term, mid-term, and long-term. Provided accurate and timely forecasts to sales management.

•Oversaw Region that consisted of more than 125 total locations, which we supported with Brand Representatives and PT Direct Sales Representatives; Responsibilities included building a strong brand awareness in the market while completing daily operations and maintaining expert knowledge of products within the business. My part time direct sales team is responsible for selling Direct Energy’s business, front facing inside of other businesses dealing with retail traffic. Which included writing the sale, closing the sale and taking the first payment to insure account was active.•Other markets in my region included Houston, TX, Dallas, Ft Worth, TX, and Corpus Christi, TX. •Managed 17 employees, both full time and part time.•Managed monthly P & L and set monthly, quarterly and annual goals for markets and teams. •Coached and trained all employees, managers, having weekly conference calls and face-to-face meetings assuring compliance with delivering goal-specific metrics. Created schedules for entire team.

Greeted customers entering the store to ascertain what each customer wanted or needed. Answered product questions with up-to-date knowledge of sales and store promotions.Described product to customers and accurately explained details and care of merchandise, asking open ended questions to identify customers' needs and match them with the best products or services.Expert in training individuals and groups the features and benefits of our entire line of products, to maximize their overall experience with the Apple ecosystem.Actively pursued personal learning and development opportunities, while working with management to share best practices for sales and customer service with other team members to help improve the store’s efficiency.Mentored new sales associates to contribute to the store’s positive culture. Communicated clear expectations and goals to each team member.

•Converted the worst location in the DFW market into the number two location in the DFW Central District. •Helped drive this location into a top performing location in all key performance indicators, including Net Activations, Upgrades, and Accessories.•Reshaped store identity within 3 months and store achieved 115% to goal in total composite YOY.•Manage 17 employees, both full time and part time. •Other responsibilities included inventory, shipping and receiving, and control of shrink. •Coached and trained all new and seasoned employees, assuring compliance with delivering goal-specific metrics.

• Accepted position opened that was not previously available in the district. • Restructured operations and employee development team following store failure of 2 previous audits.• Reshaped store identity within 1 month, at which time a third successful audit was conducted. • Manage 20 employees, both full time and part time. • Maintained inventory, shipping and receiving, and control of shrink. • Train all new and seasoned employees, assuring compliance with delivering goal-specific metrics.

• Managed day-to-day operations of 4 locations, along with managing 16 employees per day in each location, examples of tasks included inventory, business needs, ordering supplies, sales trainings or operations trainings. • Ensured each location passed all audits by conducting mock audits of each location per month. • Trained over 16 sales representatives in company operations, cash handling, proper sales procedures, and inventory control. • Supervised monthly inventory counts for all locations. • Represented Verizon Wireless brand consistently.

• Managed sales team of 16 representatives staffing 4 per location at a total of 4 locations.• Trained and delivered results for all locations. • Coached and held every rep accountable for their weekly performances to insure that everyone had the same opportunity to succeed. • Supervised day-to-day opening and closing procedures, including cash controls, inventory, cleanliness of location, product training, and role playing / training with each individual rep to insure all were ready to sell.

• Maintained all accounts and completed cold and warm calls to establish success in personal business. • Built relationships and networked at social events to build respective clients and leads. • Processed all collected documentation and explained all HUD’s with every client. • Studied and maintained license and all course work required maintaining the highest standards in business.• Trained and developed all new hires concerning creation and maintenance of client relationships and loan processing.

• Managed and operated service lanes, Managed a mechanic team of 90 employees. Wrote tickets when needed and inspected all vehicles, then reported all information in the system to ensure proper diagnosis of vehicle during write up in service lane.• Directed entire front end and back end operations, dealing with parts, handling all issues with mechanics, and dealing with customer concerns. • Played an integral role in hiring new technicians for planned company expansion. Put team system in place that broke service technicians down into teams and allowed them to be more efficient. Trained service staff on developing excellent customer service skills. Raised customer satisfaction with service by 40 percent in one year.