Helpdesk and technology support analyst. Handle technical software, hardware, network, systems solutions for internal employees.On-call, ticketing management, IT setups for new hired/terminated employees network. Adding/removing network, software, and hardware for employees using various software.Usage of Exchange, AD, server access, power Shell, SCCM, and company created software as U2: a client data management software and office software as the full Office 365 suit including the purchased MS license for Project, vision Power BI, Teams and others.collaborate with adjacent Data, Engineering, and Administrators Teams to resolve issues timely and effectively.

● Maintain laptops/desktops including installation and configuration of software, anti-virus● Tasked with IT project spanning rollout of 30 custom-built thin Windows client computer stations from scratch to fill a computer laboratory for 30 computer stations that launch Network Windows XP Operating System without using hard drives● Maintain Voice over Internet protocol VoIP systems including installation and repair of phones along with peripherals● Assist network administrators with basic network functions including monitoring and maintenance of Windows Servers● Assist network engineers with website testing, server administration, network installation, and Citrix Presentation Server● SQL Server Management● Assist helpdesk telephone calls, email, and personnel requests for technical support including Office installation and general user assistance● Develop MS Office and Visio documentation of servers in the data center for future reference, assisted with implementing new software, including testing, deployment planning, and installation● Experience in virtualized environments. Worked to reconfigure and upgrade hosted servers at AT&T data center

● On-call repair and maintenance of desktop computers and supervising ● General maintenance of computers/servers including installation and configuration of software, printer configuration, virus/malware removal, hardware upgrades, performance improvement, and troubleshooting

• Maintain chemicals balanced and safety of swimming pools and spas for several clients on a weekly basis• Track revenues and expenses, maintain detailed route logs, and communicate regularly with customers

Sound System: Set Up, hook up, rehearsal, implement, mix during the whole service/show, and engineer the sound problems