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➤ Served as the Project Manager for the strategic joint partnership of 2 premium brands, BBC Earth and Holland America Line, managing the vast landscape of alliance modeling, while deepening existing relationships with cross-functional team leads.➤ Executed effective planning, coordinating, scheduling, and implementation of all BBC Experiences content throughout a fleet of 14 ships, over the course of a 3-year contract.➤ Provided onsite mentoring, training, coaching, and leadership, to Cruise Directors, Entertainment Directors, Event Managers, Youth Program Coordinators, and all other onboard Entertainment teams, ensuring employee welfare, human capital management.➤ Organized various entertainment activities, working with entertainers, booking onboard talent, planning travel arrangements.➤ Responsible for the travel arraignments, onboard scheduling, & execution for a total of 9 BBC Feature cruises, where VIP people from BBC gave presentations on board our ships. ➤ Liaised with the VIPS including Neil Nightingale (creative director of BBC Earth), Michael Gunton (executive producer of Planet Earth 2), Michaela Strachen (British TV presenter), planned and walked them through the entire itinerary. ➤ Managed over 12 performances including, 'Frozen Planet Live Concert', 'Alaska In Concert', 'What on Earth' gameshow, Kid's fact shows, trivia's, documentary films, and wallpaper, seeing a turnout of 95% tickets sales per showing.

➤ Became Cruise Director at age 24, youngest in the fleet at the time and served a 5-star luxury cruise line, functioning as the face, voice and point-of-contact for guest accommodations, customer meet and greets, as well as answered general questions, while always providing first-class customer service.➤ Oversaw passenger activities and the development of entertainment programs, as well as handled administrative tasks such as answering guest calls, disseminating information about daily events, or providing daily activity guides.➤ Supervised and monitored staff performance of entire departments in the cruise ship, while planning the development, execution, evaluation and management of all entertainment activities and personnel onboard, increasing employee morale by an estimated 70%.➤ Working on the two biggest ships, at the time, the Eurodam & The Nieuw Amsterdam, with responsibility and expectations from peers and guests, and more scrutiny from the corporate office. ➤ Attended various on-board courses on issues like hygiene, safety and harassment, and demonstrated familiarity with the International Safety Management procedures and security measures, as well as the compliance of international regulations.➤ Organized VIP gatherings such Cruise Critic on-board parties, ship-organized events, hospitality accommodations, fine dining, a guided tour of the Captains Quarters, and inside tips on how to book excursions, as well as suggesting travel tips.➤ Ensured exceptional guest satisfaction and revenue production through the achievement of 98% in online website ratings, receiving numerous 5-star satisfaction surveys, and social media references from returning clients.➤ Managed the program planning, in addition to running the entertainment department, while ensuring the correct accounting, expensing, forecasting, and financial modeling figures are being kept within budget, averaging 30% within budget, per excursion.

➤ Came aboard as youth staff, eventually advancing to event staff, where I received numerous awards, letters, and recommendations from senior staff, as well as customers, which led to the eventual promotion to Host & DJ.➤ Implemented and coordinated age-appropriate activities for age group as assigned by the on-board Youth Program Coordinator, in addition to hosting continuously evolving events for HAL's vessels, providing entertainment to over 90K customers.➤ Served as an engaging host for a wide variety of shows, events, and functions with brand appropriate messaging, energy, and enthusiasm, occasionally acting as co-host with the CD, or making PA announcements as needed.➤ Anticipated guest needs, exceeding their expectations by arriving early to prepare for each performance, taking ownership of events and activities, streamlining all operational procedures by an average of 40%.