David Esteban Martinez Email & Phone Number

Quepos, Puntarenas, Costa Rica

Spanish and English Teacher

Global

Partner with Program Manager and Senior Specialists and support the needs of our growing organization. Central point of contact between the Business, employees and the local immigration vendor, coordinating and overseeing the end-to-end immigration application requirements of Amazonians seeking work authorisations.

Estados Unidos

Quepos, Puntarenas, Costa Rica

- Direccion, Supervision, Coordinacion, Capacitacion de todas las operaciones del Hotel.- Coaching y mentoring del talento humano.- Auditoria, analisis y mejora de procesos existentes. - Capacitacion en areas de mejora.- Implementacion y capacitacion en la generacion de reportes financieros y operativos.

San José, Costa Rica

- Manage all sales related inquiries and quotes related to Cisco products.- Assist Sales Manager and Executives in regards the products, in order to fulfill clients needs.- Assist Manager and other colleagues with their workload as a team effort.- Created a New Orientation Manual using the data from the training and the available resources.

Costa Rica

Position Overview The Technical Support Specialist will convey an urgency to resolve customers’ problems; reflect a positive, friendly and professional disposition during support calls and in writing; and will follow up to ensure that their suggestions are understood and applied by the customer.ResponsibilitiesUsing troubleshooting and communication skills, this role focuses on solving client software installation and licensing issues. Issues need to be properly analyzed, documented, and resolved, creating an outstanding customer experience and enhancing the team's knowledgeThis role reports to a Support Manager and requires the use of good judgment, critical thinking, risk tolerance, and independent decision making when managing caseloadResearch, troubleshooting systems and programs, and identifying program and system conflicts that may be preventing clients from installing, licensing, or using Autodesk software.

Costa Rica

Responsibilities: • Generate and maintain a direct candidate pipeline• Present the Client proposition to candidates in a way that motivates them and ensures interest in the role.• Conduct phone interviews with the candidates.• Present candidate long lists and proposed shortlist to Lead Recruiter• Develop and maintain knowledge of the client business, organization and job roles.• Develop and maintain market knowledge, especially the client competitor landscape.• Provide advice-evidence on market conditions, competitor intelligence, and candidate’s feedback for onsite team.• Work to achieve and aim to exceed agreed personal and team targets, objectives and service levels.• Maintain the database and reports in a timely and accurate manner• Conduct job trainings for new starters• Generate and maintain a direct candidate pipeline• Present the Client proposition to candidates in a way that motivates them and ensures interest in the role.• Conduct phone interviews with the candidates.• Present candidate long lists and proposed shortlist to Lead Recruiter• Develop and maintain knowledge of the client business, organization and job roles.• Develop and maintain market knowledge, especially the client competitor landscape.• Provide advice-evidence on market conditions, competitor intelligence, and candidate’s feedback for onsite team.• Work to achieve and aim to exceed agreed personal and team targets, objectives and service levels.• Maintain the database and reports in a timely and accurate manner• Conduct job trainings for new starters

Heredia, Costa Rica

HP Accredited Integration Specialist (AIS) - Network Infrastructure

 Manage, deliver and follow-up networking trainings; virtually and face-to-face, to the entire Americas region.  Back-up other trainers to delivery networking topics in regions such as Europe, Middle-East, and Asia.  Delivery local trainings to Leadership Team (managers/supervisors) and also to individual contributors; including soft-skills and GLBT topics.  Co-participate in the delivery for the Imaging and Printing Group trainings; to certified employees.  Co-participate in the delivery of New Employee Orientation trainings and other Talent and Managements trainings.  Develop coaching and mentoring workshops, focus on Career & Development, Cultural Diversity, Diversity & Inclusion. Collaborate as volunteer with Local and Global HR initiatives (PRIDE co-chair, Junior Achievements, Emergency Response Team, etc.) Provide guidelines about the Standard of Business Conduct, HP Policies, and Values in different circumstances as needed.

Manage, deliver and follow-up networking trainings; virtually and face-to-face, to the entire Americas region. Back-up other trainers to delivery networking topics in regions such as Europe, Middle-East, and Asia. Delivery local trainings to Leadership Team (managers/supervisors) and also to individual contributors; including soft-skills and GLBT topics. Co-participate in the delivery for the Imaging and Printing Group trainings; to certified employees. Co-participate in the delivery of New Employee Orientation trainings and other Talent and Managements trainings. Develop coaching and mentoring workshops, focus on Career & Development, Cultural Diversity, and Diversity & Inclusion. Collaborate as volunteer with Local and Global HR initiatives (PRIDE co-chair, Junior Achievements, Emergency Response Team, etc.) Provide guidelines about the Standard of Business Conduct, HP Policies, and Values in different circumstances as needed.

Manage, deliver and follow-up networking trainings; virtually and face-to-face, to the entire Americas region. Back-up other trainers to delivery networking topics in regions such as Europe, Middle-East, and Asia. Delivery local trainings to Leadership Team (managers/supervisors) and also to individual contributors; including soft-skills and GLBT topics. Co-participate in the delivery for the Imaging and Printing Group trainings; to certified employees. Co-participate in the delivery of New Employee Orientation trainings and other Talent and Managements trainings. Develop coaching and mentoring workshops, focus on Career & Development, Cultural Diversity, and Diversity & Inclusion. Collaborate as volunteer with Local and Global HR initiatives (PRIDE co-chair, Junior Achievements, Emergency Response Team, etc.) Provide guidelines about the Standard of Business Conduct, HP Policies, and Values in different circumstances as needed.

Costa Rica

Macintosh & Windows Tech Support Engineer/ DBD Escalation Resource & Senior Agent Level 1.5 PL4X Scanjet/ PL6A Connectivity Team Global Solution Center: Imaging and Printing Group Hewlett-Packard Costa Rica 2007 – 2011  Supervisor/Manager/ Team Lead assistant responsibilities  Involved directly in the hiring process, handling documentation, participating directly on the pre-screening, simulations, testing, and interviews. Assisting Managers/Supervisors and the IPG Recruiting Team; as part of this.  Developing training and processes within the Team and within GSC IPG Tower.  Implementing Safe Space Training session for HP Costa Rica; Official Safe Space Trainer for the HP Site in Costa Rica  HP Costa Rica PRIDE representative, representing HP within PRIDE Costa Rica, interacting with members from other PRIDE Groups such as from IBM, BOA, etc.  Performing escalations/ elevations to HP Higher Level Engineers or Higher Management levels.  Communicate results, needs, and general information to the Team Leads or/and Managers.  Connectivity and Networking Technical Engineer and Customer representative; for Macintosh and Windows OS users.  HP Service Representative supporting large format LaserJet printers and Commercial/ Professional scanners for home business, small medium business and corporate.  Supporting HP Print Management applications: HP Web JetAdmin and HP Universal Print Driver.  Support to HP Major Accounts; including IT Representatives & Helpdesk, HP Field-engineers, US Government, Large Enterprises from USA and Canada.  Provide resources, tools, solutions, feedbacks, recommendations and research to Front-line agents, senior agents, Supervisors and Managers.

Ba, Human Resources Management/Personnel Administration, General

Contaduria Publica, Contaduria Publica

Bachillerato En Enseñanza Del Español, Education