• Assisted in the market and development analysis for potential expansion to Brazil.• Responsible for the development of local strategic partnerships in the public and private sectors. • Conducted political and economic analysis as part of strategic plan. • Supported drafting, researching and revising of strategic and expansion plan.

• Conducted communications analysis and restructured the communications plan.• Implemented the integration between the new communications plan and 2014 political strategy.• Trained and supported the communications staff.

• Responsible for recruitment, admissions and business development in Latin America.• Management of recruitment coordinators and enrollment team. • Leadership of market development in Brazil. • Development of marketing and recruitment strategy for Brazilian market penetration (resulted in 160% enrollment increase in 2012).

• Managed statewide English Works Campaign.• Formed the campaign Mayor’s Circle, an innovative outreach strategy that acquired the support of 9 mayors around the state.• Increased the number of campaign supporters by 80%, adding 30 new members to the campaign committee.• Engaged local and statewide stakeholders including businesses, community organizations, advocacy groups, labor unions and trade associations.• Planned and coordinated press conferences, campaign events and meetings.• Worked with policy team to implement legislative/advocacy agenda.

• Provided support and technical assistance in developing materials including fact sheets on policy issues, refining and expanding leadership training curriculum, organizing actions, and maintaining relationships with partner organizations.• Coordinated two annual fundraising events. Raised 30% more than original target and 40% more than previous 14 years.• Worked with Attorney General’s Office on the investigation of workers’ rights violation cases.• Preparation of grant proposals.• Coordination of volunteers and interns.• Performed all office administrative tasks.

Community-based household survey of Brazilian and Dominican immigrants in metro Boston in which we collected self-reported and biological health data, legal status information, SES, social capital, etc. Funded by National Cancer Institute, Harvard University, UMass Boston and Blue Cross Blue Shield of MA Foundation and conducted in partnership with Brazilian Immigrant Center and Dominican Development Center.• Coordinated a team of 20 interviewers for the completion of 307 household surveys.• Monitored staff performance and ensured that project data collection objectives were met.• Instructed interviewers about survey questionnaire and interviewing methodology.• Managed interviewers’ schedules and data retrieval.• Data analysis

• Assisted customers with import/export procedures, customs documentation and regulation.• Surpassed average case closing target for 5 consecutive months.• Worked in conjunction with operations and sales to provide customer support. • Handled customer inquiries with the intent of providing customer satisfaction and retention.