David Stumph Email & Phone Number

Pittsburgh, PA, US

Cranberry Twp, PA, US

• Plan and oversee implementation of end-to-end integrated client-facing and internaloperational solutions
• Evangelize and plan organization commitment for enterprise level architecture andinfrastructure initiatives based on Apogee’s Service Catalog
• Provide architectural guidance and technical coaching to staff engaged in client-specificroadmap development
• Develop, test, rollout and maintain current and planned state architectural roadmaps
• Develop and maintain Apogee’s Service Catalog
• Deliver architectural initiatives that drive revenue and improve efficiencies in linewith business strategy and Apogee’s Service Catalog

* Lead and managed eight technical and non-technical resources that provided reactive field services and pre-scheduled upgrades and migrations * Within the first three weeks of role assignment reduced average field service tickets from 146 to 59 active tickets * Oversee technical execution and coordinate scheduling for approx. 30 pending customer projects.

* Design Pittsburgh client roadmap solutions to meet short and long-term client business objectives while leveraging AIT standardized and non-standard solutions. * Proactively identify and learn emerging technologies of interest to apogee while collaborating and aligning with the Toronto and Boston branch offices for a more unified company-wide execution.

* Acted as the technical representative and liaison for Apogee during acquisition of DSM Computing Solutions located in Toronto, Canada. * Provided advice to executive staff at AIT headquarters on how and when to transition the new Toronto branch to the technical solutions for ticketing, monitoring, remote support, and password management. * Responsible.

* Assess prospective projects to determine the high level project plan and estimate the approach, staffing and estimated time associated with delivering the project. * Oversee initial project launches to ensure project teams effectively begin each project following-up with teams at critical junctures to ensure project remains on plan and within scope while.

* Responsible with planning and implementing email migrations to PCNS's internally hosted multi-tenant Microsoft Exchange platform utilizing on premises and cloud based solutions that facilitated mailbox migrations from various mail platforms for approximately 30 clients from 2010 to 2014 including and emergency transition scenario invoked by Hurricane.

* Acted as an escalation point team member across all departments for Tier 1 through Tier 3 technical issues. * Regularly designed multi-phase project plans, implemented, and reviewed the success or weaknesses of a given deployment strategy to build on increasingly efficient project execution. * Regularly managed network, server, and workstation upgrade.

* Traveled to Canada and numerous states across the US to install a customer crafted wireless inventory system that leveraged wireless bridge and mesh technology which required the coordination of remote facilities maintenance staff, cabling vendors, and customers internal IT Staff. * Acted as an on-site server and network systems administrator for a.

* Troubleshoot Tier 1 and Tier 2 technical issues involving firewalls, switches, servers, workstations, line of business applications, third party applications, wireless devices, UPS * Remotely provisioned mobile devices for corporate network access * Captured technical details and time spent on service tickets in ConnectWise ticketing system. * Documented.

* Performed hardware diagnostics and repair of failed client network hardware and endpoints returned from the field. * Preformed remote diagnosis and resolution of client software errors and hardware failures via NAble, PRTG, Kaseya, and phone troubleshooting. * Acted as an extension to field services team deploying and configuring workstations to company.

* Resolved faculty, staff, and student issues with hardware, software, and user profiles in a Microsoft Windows XP and Server 2003 environment* Provided service desk support by way of password resets, user account maintenance, and new user setup in Active Directory* Methodically transferred faculty and staff user profiles and network drives to a new.

Oakdale, PA, US

- Responsible for data input and organization of PTI’s BlackBoard educational platform- Assisted instructors in preparation of lab activities and class assignments- Illustrated and edited a Windows Server 2003 instruction manual for future PTI students- Former PTI AM Manager of Direct Connect, a student mentoring program which supports underclassmen.

Bachelors Of Science, Computer Information Systems / Network Security

Associates Of Science, Network Security / Digital Forensics