Management Activity: Coordinating working group for projecting and developing BI objects Meet regularly with Customer Manager to ensure that projects are on track Model Data Warehouse for making the information business: accessible, consistent, reliable, secure, usable for DSS (decisions support systems) Team leader Technical Activity: ETL development (Designer Manager and Workflow Manager) and workflow monitoring using Informatica Power Center. Use SpagoBi Suite (Server and Studio) for creating BI objects (OLAP, KPI, Dashboard, Chart, CompositeDoc etc.), IReport and Birt for creating reports. Develop Data Warehouse for creating dimensions and facts tables, views etc. Develop queries, procedures and functions on databases Oracle, MySQL and Teradata appliance for creating data aggregation as an integral part of the development process of BI projects

Consultant for Telecom Italia for Voice, Data and ADSL Services Management Activity: Manage entire IT supply chain for Voice, Data and ADSL services.Coordinate working group for system integration of Telecom Italia's IT chain (about 250 tools/systems) through TIBCO integration platform, for all provisioning, delivery, network locations activities.Problem solve.Technical Activity:Upgrade Software.Manage DB Oracle using PL/SQL script.Use TIBCO HAWK software (TIBCO tool) for system monitoring.Use PL/SQL and korn shell scripts for anomalies resolution.Automate and optimize recurring tasks.

Management activity: Coordinate the working group handling tools/systems for the management of the mobile services: Manage creation and authentication of SIM Cards, Calling Cards e Scratch Cards. Set up proper commercial profile related to correct client typology: Consumer and Corporate [RAM system].Manage creation and activation of SIM at technical level. Set up technical profile for voice and data services [SDM system].Activate and manage VPN (Virtual Private Network). Solve issues on VPN [WMS system].Support the Product Managers in the design of the new mobile voice and data services, such as: call flow, top up, call routing, etc.Define the processes related to the life cycle of products/services, such as provisioning, fault management and termination. These processes are reviewed on a regular basis with all involved departments.Support Marketing Team in planning and deployment of Marketing Operational Plan and Seasonal Commercial Offers.Coordinate with Network team for resolution of customer complaints.Technical Activity:Create and activate SIM GOLD Card for VIP Customers.Monitor systems involved using korn/bash shell scripts on UNIX machine.Check consistency and alignment of corporate data, and activities carried out on Oracle DB using PL/SQL scripts and on Microsoft SQL Server using scripts SQL.Analyse mobile numbers configuration and data alignment using CAI Language (Ericsson network platform language).Use of VB script for the automation and optimization of recurring tasks.

Project iXTools "Routing & Pricing" Management and Consulting Activities on Buying&Selling Processes:Analyse business process for Buying&Selling activities with Marketing team. Define the efficient workflow diagram on Buying&Selling based on customer needs and new tool features.Develop technical requirements.Coordinate joint team Technical/Marketing/Sales/IT for development and deployment of new Buying&Selling tool, managing all related activities:Introduce new business processes and tools.Perform checks and balances on deployment status.Carry out consistency analysis on customer needs and expectation.Provide training to several business area teams on the product, managing multi-ethnic groups.Technical Activity:Test activities on the iXTools product in order to:Verify system functionalities.Verify development of the customer requirements.Find anomalies and propose solutions. Develop new systems interface between iXTools platform (Telarix software) and the company systems (Italtel software for switching or homemade software for rating and billing, etc.) involved in the productivity chain.Project XSMSTransit Management Activity:Analyse IT and TLC Business process.Define processes for XSMS product, such as provisioning, buying, routing and monitoring.Develop technical requirements.Support Marketing Team in planning and deployment of Marketing Operational Plan and Seasonal Commercial Offers.Manage the activities related to the:Introduction of the new business processes and tools.Checks and balances on deployment status.Carry out consistency analysis on technical and commercial needs and XSMS Software.Discrepancy resolution Design Oracle Database requirements for buying, provisioning and routing processes.Provide training to Marketing and Sales team on the product.Technical Activity:Develop Oracle Database components for buying, provisioning and routing processes (Tables, View, Triggers, Procedures, etc.).

Consultant for projecting and managing Telecom Italia Network using Xng Software - Project "Unica -RA".Management Activity:Analyse IT and TLC business project and process.Develop technical requirements.Support development and introduction of tools.Provide training to Provisioning/Delivery and Network Creation teams on product, managing of multi-ethnic group.Technical Activity:Test engineering on product.Anomalies resolution.