• Optimized IT and business alignment, significantly reducing operational costs and cloud expenditures through strategic workload management and hybrid cloud repatriation.• Enhanced incident management by integrating Everbridge with ServiceNow ITSM, improving response times and aligning IT operations with business continuity goals.• Increased productivity through streamlined IT policies, boosting accountability and reducing the need for status update meetings.• Established real-time project visibility via ServiceNow dashboards, creating a centralized source of truth that enhanced inter-departmental transparency and provided executives with actionable insights.Strengthened backup reliability with Rubrik controls and alerts, ensuring data integrity and supporting recovery objectives.

• Fueled revenue growth from $806M to $2.2B by architecting and deploying IT infrastructure capable of supporting rapid business expansion, demonstrating a clear ROI from technology investments.• Delivered $2M+ in annual savings by optimizing on-premises infrastructure, leveraging cloud automation, and instilling an automation-first mindset for enhanced productivity and reliability.• Accelerated time-to-market by transitioning architecture to a cloud-native, microservices model, reducing deployment times from 14 days to 4 hours, and driving increased business agility.• Directed a 46-member team, achieving 100% project delivery on time and within budget while cutting IT labor costs by 21% through an offshore/onshore support model, reinforcing the organization's global operational stability.• Achieved 99.99% uptime across 30 sites and maintained full regulatory compliance (HIPAA, PCI, HITRUST), underscoring robust operational resilience and governance.

• Oversaw global IT operations for 5,000+ employees, implementing KPIs and ORIs to enable performance transparency and support continuous improvement.• Reduced downtime and optimized resources through meticulous project lifecycle management, supporting the organization's strategic objectives with scalable, efficient technology solutions.• Strengthened business continuity and disaster recovery through comprehensive planning and testing, securing organizational resilience in high-stakes scenarios.

• Directed IT infrastructure for on-premises and cloud environments, delivering availability, reliability, and security in alignment with business goals.• Enhanced resilience and security through policy implementation and proactive backup strategies, safeguarding mission-critical data and ensuring compliance.• Built and led a collaborative team culture, fostering high performance and alignment with company objectives through strategic development and mentorship.venue growth.

• Led the management of diverse physical and virtual server environments, enhancing performance through proactive audits and regular maintenance, which minimized downtime and improved service reliability.• Streamlined routine tasks by implementing automation, reducing manual intervention and error rates, and allowing the team to focus on strategic initiatives.• Developed and executed comprehensive data management and backup strategies, securing critical information and bolstering disaster recovery and business continuity efforts.• Cultivated a collaborative team environment that encouraged knowledge sharing, resulting in innovative solutions to complex challenges and improved team morale.