David Anderson

David Anderson Email and Phone Number

Manager of Customer Success for CiraApps Ltd., and itrezzo Inc. @ Cira Apps Ltd and itrezzo, Inc
David Anderson's Location
Lodi, California, United States, United States
David Anderson's Contact Details

David Anderson work email

David Anderson personal email

About David Anderson

Over 45 years experience in design, testing, implementation, administration and maintenance of all things having to do with I.T. infrastructure.Ground-up design of small to medium data-centers, call-centers, engineering software and hardware test labs and graphic design centers. Unique ability to balance technical requirements while maintaining spending at or under budget/cost guidelines. Designed, implemented, and managed data-centers with worldwide connections including secure high-speed WAN connectivity with China, Eastern Block, European Union, and Austrailian satellite locations. Call Center design, and management of up to 125 agents spread across 3 national locations with seamless call routing based on skill-sets, time-zones, and escalation profiles. Automated production, inventory, and sales data with sales teams in the field, contract manufacturers, value-add distribution partners, and customer service RMA and support centers. Multiple database support of MS and Oracle databases using NAS/SAN technology including replication and archiving at satellite locations.Many more technology wins including successful early implementation of a unified messaging platform in the mid-90's when software PBX's and handheld devices were in their infancy.Enjoy hands-on technical management of small, highly-skilled infrastructure groups.Specialties: Unique ability to wed disparate technologies without resorting to complex and expensive home-grown software solutions.

David Anderson's Current Company Details
Cira Apps Ltd and itrezzo, Inc

Cira Apps Ltd And Itrezzo, Inc

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Manager of Customer Success for CiraApps Ltd., and itrezzo Inc.
David Anderson Work Experience Details
  • Cira Apps Ltd And Itrezzo, Inc
    Manager Of Customer Success
    Cira Apps Ltd And Itrezzo, Inc Apr 2016 - Present
    San Jose, California, Us
    Manager of Customer SupportProvide Customer Support for itrezzo Unified Contact Management and CiraSync Azure Software as a Service products via telephone, email, and online chat and meetings. Customers are based all over the U.S. and Canada and included government, military, education, and the investment banking industry. I provided support for customers with offices in Asia-Pacific Rim, Europe and South America. Product is very heavily based on Exchange and Office 365, and I provided customers with support for their Exchange and Office 365 environments when needed.Duties include management of Customer Support staff and handling of escalation and tracking of support requests and metrics.Sr. System and Network ManagerBuilt, managed and maintained server, network, and desktop infrastructure supporting production, development, test, and support environments. All servers were Windows 2008, 2003, and Linux servers running under VMware ESX and ESXi 3.5, 4, and 5. Servers included Exchange 2007 and 2010 SP2, Active Directory, BES 5.x and 10, MS SQL 2008+, IIS 6&7, and ASP.NET. All storage was based on a NAS/SAN infrastructure. Infrastructure was Datacenter based in San Jose, with offices in Campbell, and development in the Ukraine.Moved Datacenter’s three times in 2 years.
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  • Compass Manufacturing Services
    I.T. Manager
    Compass Manufacturing Services Aug 2014 - Apr 2016
    Fremont, California, Us
    ‘Hands-On’ management and administration of all company servers, networks, telecom, and desktops at the corporate headquarters and remote facilities in New Mexico and Oregon. Support of all desktops and applications.
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  • Itrezzo, Inc
    Principal Support Engineer
    Itrezzo, Inc Feb 2010 - Aug 2014
    San Jose, Ca, Us
    System and Network ManagerBuilt, managed and maintained server, network, and desktop infrastructure supporting production, development, test, and support environments. All servers were Windows 2008, 2003, and Linux servers running under VMware ESX and ESXi 3.5, 4, and 5. Servers included Exchange 2007 and 2010 SP2, Active Directory, BES 5.x and 10, MS SQL 2008+, IIS 6&7, and ASP.NET. All storage was based on a NAS/SAN infrastructure. Infrastructure was Datacenter based in San Jose, with offices in Campbell, and development in the Ukraine.Moved Datacenter’s three times in 2 years.Principal Support Engineer Provided principal customer support for Enterprise Contact Optimization product via telephone, email, and online meetings. Customers were based all over the U.S. and Canada and included government, military, education, and the investment banking industry. I provided support for customers with offices in Asia-Pacific Rim, Europe and South America. Product is very heavily based on Exchange and BES, and I provided customers with support for their Exchange and BES environments when needed.
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  • San Jose Water Company
    Supervisor, Server And Desktop Infrastructure
    San Jose Water Company Apr 2007 - Mar 2010
    San Jose, Ca, Us
    Supervisor, Server and Desktop InfrastructureManaged a small group of technicians who provided support for all desktop and server systems. I personally managed all server platforms. Consolidated all single-server, local disk platforms to blade type servers running VMware ESX 4.1 and back-ended all server data to Network Appliance NAS/SAN systems. Saved over 80% in power, and HVAC costs by consolidation, and improved performance substantially while providing fast data recovery and disaster recovery capability. Provided infrastructure for new large-scale enterprise CRM system based on Oracle. Migrated email infrastructure from Lotus Notes to Exchange 2010.
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  • Universal Electronics, Inc.
    Director Of I.T
    Universal Electronics, Inc. Mar 2005 - Feb 2007
    Scottsdale, Az, Us
    Director of information TechnologyImplemented Sarbanes-Oxley compliance across all U.S. and Dutch I.T. locations, bringing both locations into compliance within 90 days. Replaced legacy Avaya PBX with Microsoft Lync/I-3 PBX (VoIP) and negotiated new telecom contracts which saved over $150K annually. Started ERP system re-implementation from 6 year old ERP product to latest version, including merging data from both European and U.S. sites. Designed and installed multi-point LAN/WAN connectivity with satellite locations in San Mateo, CA, Twinsburg, OH, and Enschede, The Netherlands. Migrated all locations to a single AD forest and Exchange architecture. Implemented WebEx System Administration toolset’s and remote-backup solution throughout the company to provide improved user support and assure SOX and application license compliance. Added extensive customization to legacy ERP system to allow EDI/B2B communications directly with contract manufacturers, value-added fulfillment, and customers. The result was a substantial reduction in inventory and air-freight costs driving quarterly profits higher than had been achieved in company history. Migrated all public facing web services to hosted sites from internal systems, increasing availability and reducing required bandwidth a corporate headquarters.
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  • Vivace Networks, Inc. (Now Tellabs)
    Director Of I.T
    Vivace Networks, Inc. (Now Tellabs) Jan 2001 - Jan 2003
    Director of Information TechnologyHands-on management of all aspects of data, network, server, desktop, and voice communications for domestic and international operations of multi-million dollar network hardware startup company. Held financial oversight of local, national, and international division communication budgets in excess of $4.9M. Managed a group of 5 Network/Server/Desktop Admin’s.Managed project to define, procure, implement, and maintain ERP system. Managed a 23% cost savings in annual I.T. budget by reducing server hardware count, and re-negotiation of all voice and data vendor contracts. Reduced server drive array costs and increased availability by Implementing NAS/SAN file servers. Migrated to Microsoft Active Directory/Exchange 2000 backend.Implemented a complete Internet security solution including world-wide VPN access.Managed 300 server Linux diskless compute farm with LSF. Provided support to manufacturing and subcontractors with Agile software suite.
  • Wilson, Sonsini, Goodrich, And Rosati
    I.T. Consultant
    Wilson, Sonsini, Goodrich, And Rosati 2001 - 2001
    Hands-on management of all aspects of data, network, server, desktop, and voice communications for domestic and international operations of major Silicon Valley Law Firm.
  • Ultrabridge Inc.
    Director Of Network Operations
    Ultrabridge Inc. Jan 2000 - Oct 2000
    Director of Network OperationsASP for the Long-Term Healthcare industry. Managed local and wide area network, servers, and communications connections to remote locations. Installed network concentrators, bridges, routers, and repeaters. Configured network servers and trained local administrators on standard network server procedures, including virus protection and other security measures. Implemented initial pre-HIPAA patient data security standards.Migrated Citrix environment to Microsoft Terminal Server, and Network Attached Storage.Negotiated all telecommunications voice and data contracts with multiple vendors.Migrated POP3 email environment to Microsoft Exchange across multiple companies.Managed I.T. staff.Directed contract technicians and electricians to install network cabling to industry standards for remote locations.
  • Caere Corporation
    Director Of Information Technology
    Caere Corporation Aug 1994 - Feb 2000
    Us
    Director of information TechnologyManaged all aspects of I.T. infrastructure for OCR software and hardware developer. Managed a $2.5M annual I.T. budget, managed a group 13 I.T. professionals.Multiple sites throughout the U.S. and Europe including an Engineering facility in Budapest, Hungary.3 million customer database records on Microsoft SQL Server including data cleaning and programming.Managed programming staff that migrated ERP system from home-grown FoxPro/HP-ASK-MANMAN to J.D. Edwards/MS-SQL based system.Y2K upgrades across corporate network.Unified messaging for voice and data including wireless Blackberry and a full Customer Support Call Center upgrade which included move from home-grown CRM system to Clarify.Conducted security analysis to identify and address weaknesses. Installed, configured, and updated server-based applications, including accounting system and records database.Provided custom programming services to Finance and Human Resources organization.
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  • Ford Aerospace (Now Loral Wdl)
    Supervisor, Systems And Network Administration
    Ford Aerospace (Now Loral Wdl) Feb 1987 - Aug 1994
    Us
    Supervisor, Systems and Network AdministrationManaged group of System/Network Administrators and System Programmers on Microsoft, Apple, DEC-VAX, and Sun OS systems in a Top Secret/SC environment.
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  • Intel
    Supervisor Of Materials Technology Computers
    Intel 1979 - 1987
    Santa Clara, California, Us
    Supervisor, Materials Technology SystemsManaged group of Application Programmers and System Administrators for application specific interfaces to Materials Technology hardware/software.
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David Anderson Skills

Uhv Electronics Programming Automation Plc Scada Plc Allen Bradley Semiconductor Industry Instrumentation Root Cause Analysis Pneumatics Electrical Engineering Manufacturing Control Systems Design Preventive Maintenance Commissioning Process Control Power Electronics Electricians Calibration Engineering Management Engineering Electricity Troubleshooting Hvac Robotics Testing Electrical Wiring Data Center Enterprise Software Security System Administration Network Administration Disaster Recovery Active Directory Servers Management Hardware Microsoft Exchange Networking Virtualization Windows Server Unix Sql Technical Support Information Technology Voip Access Computer Hardware Vmware Wireless Vmware Esx System Architecture Integration Blackberry Enterprise Server Databases Linux Sarbanes Oxley Act Tcp/ip Storage Dhcp Mysql Wireless Technologies Sox

David Anderson Education Details

  • California State University, Long Beach
    California State University, Long Beach
    Criminalistics And Criminal Science / Data Processing

Frequently Asked Questions about David Anderson

What company does David Anderson work for?

David Anderson works for Cira Apps Ltd And Itrezzo, Inc

What is David Anderson's role at the current company?

David Anderson's current role is Manager of Customer Success for CiraApps Ltd., and itrezzo Inc..

What is David Anderson's email address?

David Anderson's email address is da****@****ail.com

What is David Anderson's direct phone number?

David Anderson's direct phone number is +131024*****

What schools did David Anderson attend?

David Anderson attended California State University, Long Beach.

What skills is David Anderson known for?

David Anderson has skills like Uhv, Electronics, Programming, Automation, Plc, Scada, Plc Allen Bradley, Semiconductor Industry, Instrumentation, Root Cause Analysis, Pneumatics, Electrical Engineering.

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