David Anderson Email & Phone Number

San Jose, California, Us

Manager of Customer SupportProvide Customer Support for itrezzo Unified Contact Management and CiraSync Azure Software as a Service products via telephone, email, and online chat and meetings. Customers are based all over the U.S. and Canada and included government, military, education, and the investment banking industry. I provided support for customers with offices in Asia-Pacific Rim, Europe and South America. Product is very heavily based on Exchange and Office 365, and I provided customers with support for their Exchange and Office 365 environments when needed.Duties include management of Customer Support staff and handling of escalation and tracking of support requests and metrics.Sr. System and Network ManagerBuilt, managed and maintained server, network, and desktop infrastructure supporting production, development, test, and support environments. All servers were Windows 2008, 2003, and Linux servers running under VMware ESX and ESXi 3.5, 4, and 5. Servers included Exchange 2007 and 2010 SP2, Active Directory, BES 5.x and 10, MS SQL 2008+, IIS 6&7, and ASP.NET. All storage was based on a NAS/SAN infrastructure. Infrastructure was Datacenter based in San Jose, with offices in Campbell, and development in the Ukraine.Moved Datacenter’s three times in 2 years.

Fremont, California, Us

‘Hands-On’ management and administration of all company servers, networks, telecom, and desktops at the corporate headquarters and remote facilities in New Mexico and Oregon. Support of all desktops and applications.

San Jose, Ca, Us

System and Network ManagerBuilt, managed and maintained server, network, and desktop infrastructure supporting production, development, test, and support environments. All servers were Windows 2008, 2003, and Linux servers running under VMware ESX and ESXi 3.5, 4, and 5. Servers included Exchange 2007 and 2010 SP2, Active Directory, BES 5.x and 10, MS SQL 2008+, IIS 6&7, and ASP.NET. All storage was based on a NAS/SAN infrastructure. Infrastructure was Datacenter based in San Jose, with offices in Campbell, and development in the Ukraine.Moved Datacenter’s three times in 2 years.Principal Support Engineer Provided principal customer support for Enterprise Contact Optimization product via telephone, email, and online meetings. Customers were based all over the U.S. and Canada and included government, military, education, and the investment banking industry. I provided support for customers with offices in Asia-Pacific Rim, Europe and South America. Product is very heavily based on Exchange and BES, and I provided customers with support for their Exchange and BES environments when needed.

San Jose, Ca, Us

Supervisor, Server and Desktop InfrastructureManaged a small group of technicians who provided support for all desktop and server systems. I personally managed all server platforms. Consolidated all single-server, local disk platforms to blade type servers running VMware ESX 4.1 and back-ended all server data to Network Appliance NAS/SAN systems. Saved over 80% in power, and HVAC costs by consolidation, and improved performance substantially while providing fast data recovery and disaster recovery capability. Provided infrastructure for new large-scale enterprise CRM system based on Oracle. Migrated email infrastructure from Lotus Notes to Exchange 2010.

Scottsdale, Az, Us

Director of information TechnologyImplemented Sarbanes-Oxley compliance across all U.S. and Dutch I.T. locations, bringing both locations into compliance within 90 days. Replaced legacy Avaya PBX with Microsoft Lync/I-3 PBX (VoIP) and negotiated new telecom contracts which saved over $150K annually. Started ERP system re-implementation from 6 year old ERP product to latest version, including merging data from both European and U.S. sites. Designed and installed multi-point LAN/WAN connectivity with satellite locations in San Mateo, CA, Twinsburg, OH, and Enschede, The Netherlands. Migrated all locations to a single AD forest and Exchange architecture. Implemented WebEx System Administration toolset’s and remote-backup solution throughout the company to provide improved user support and assure SOX and application license compliance. Added extensive customization to legacy ERP system to allow EDI/B2B communications directly with contract manufacturers, value-added fulfillment, and customers. The result was a substantial reduction in inventory and air-freight costs driving quarterly profits higher than had been achieved in company history. Migrated all public facing web services to hosted sites from internal systems, increasing availability and reducing required bandwidth a corporate headquarters.

Director of Information TechnologyHands-on management of all aspects of data, network, server, desktop, and voice communications for domestic and international operations of multi-million dollar network hardware startup company. Held financial oversight of local, national, and international division communication budgets in excess of $4.9M. Managed a group of 5 Network/Server/Desktop Admin’s.Managed project to define, procure, implement, and maintain ERP system. Managed a 23% cost savings in annual I.T. budget by reducing server hardware count, and re-negotiation of all voice and data vendor contracts. Reduced server drive array costs and increased availability by Implementing NAS/SAN file servers. Migrated to Microsoft Active Directory/Exchange 2000 backend.Implemented a complete Internet security solution including world-wide VPN access.Managed 300 server Linux diskless compute farm with LSF. Provided support to manufacturing and subcontractors with Agile software suite.

Hands-on management of all aspects of data, network, server, desktop, and voice communications for domestic and international operations of major Silicon Valley Law Firm.

Director of Network OperationsASP for the Long-Term Healthcare industry. Managed local and wide area network, servers, and communications connections to remote locations. Installed network concentrators, bridges, routers, and repeaters. Configured network servers and trained local administrators on standard network server procedures, including virus protection and other security measures. Implemented initial pre-HIPAA patient data security standards.Migrated Citrix environment to Microsoft Terminal Server, and Network Attached Storage.Negotiated all telecommunications voice and data contracts with multiple vendors.Migrated POP3 email environment to Microsoft Exchange across multiple companies.Managed I.T. staff.Directed contract technicians and electricians to install network cabling to industry standards for remote locations.

Us

Director of information TechnologyManaged all aspects of I.T. infrastructure for OCR software and hardware developer. Managed a $2.5M annual I.T. budget, managed a group 13 I.T. professionals.Multiple sites throughout the U.S. and Europe including an Engineering facility in Budapest, Hungary.3 million customer database records on Microsoft SQL Server including data cleaning and programming.Managed programming staff that migrated ERP system from home-grown FoxPro/HP-ASK-MANMAN to J.D. Edwards/MS-SQL based system.Y2K upgrades across corporate network.Unified messaging for voice and data including wireless Blackberry and a full Customer Support Call Center upgrade which included move from home-grown CRM system to Clarify.Conducted security analysis to identify and address weaknesses. Installed, configured, and updated server-based applications, including accounting system and records database.Provided custom programming services to Finance and Human Resources organization.

Us

Supervisor, Systems and Network AdministrationManaged group of System/Network Administrators and System Programmers on Microsoft, Apple, DEC-VAX, and Sun OS systems in a Top Secret/SC environment.

Santa Clara, California, Us

Supervisor, Materials Technology SystemsManaged group of Application Programmers and System Administrators for application specific interfaces to Materials Technology hardware/software.