Chief of Staff and principal aide for USAA’s Chief Executive Officer. Trusted adviser responsible for operations for the Office of the CEO, to include execution of internal/external events and employee and Board of Director interactions. Leads the coordination of internal projects to ensure follow-through on CEO priorities.

Responsible for the leading the operations of the CEO Communication team that produced over 400 unique pieces of content to engage with members, employees and key external stakeholders. Led the operational and strategic planning and resourcing of all communication efforts requiring significant coordination across the entire enterprise and external organizations.Additionally responsible for revamping the USAA History program to celebrate a nearly 100 year heritage.

• Led the communications and measurement of the enterprise level corporate responsibility program• Designed and managed the operational plan and strategic objectives to include detailed change management• Implemented two technology solutions that created process excellence and allowed for a full organizational redesign• Thought leader on Good Beyond Giving and quantifying the total good of a CSR program

• Led the organization through business planning and strategy development for a 180 employee Enterprise Affairs organization.• Coordinated with senior business leaders to provide integrated solutions to business problems• Advised senior leadership team on enterprise level issues and initiatives• Managed organizational operations for the External Affairs organization

•Created, led and managed the Volunteer Innovator Program (VIP) that allowed employees to implement over 60 innovative ideas into business products worth over $8M•Established relationships and benchmarked with several industry leading innovative companies and universities

•Planned, resourced and managed over 29 million dollars of infrastructure improvements and construction projects to achieve strategic effects in Baghdad, Iraq; received Bronze Star•Responsible for the training, resourcing and development of over 120 Soldiers•Led planning and operations of a 600 personnel unit resulting in successful completion of numerous training exercises and a deployment to Iraq•Created and led volunteer program with the Department of Defense School Department that mentored and engaged with elementary school students which received the European PTA Distinguished Service Award•Created Private Organization (military equivalent of a non-profit) that raised over $25,000 for deployed soldiers and their families