David Wenzel Email & Phone Number

Dallas/Fort Worth Area

Support development and deployment of Hewlett Packard's Agilaire Passenger Service System Software products.

Business Analyst writing Agile user stories for SMEs designing cloud based airport check-in and boarding systems.

•Technical readiness training delivered to a large worldwide audience which stress product awareness and IT technical competency. Delivery methods utilize face to face seminars, webinars, web based virtual meeting technologies and Microsoft Sharepoint.•Utilize eLearning methods focused to minimize learner losses associated with travel and out of office opportunity costs.•Authored technical white papers focused on Hewlett Packard ProLiant server products and their supportive emerging technologies.

User Acceptance Test (UAT) and Quality Assurance Lead for the development and initial release of a global web based Saba Learning Management System (LMS). • Responsible for writing system test plan and business use cases from input provided by project functional design specification documentation along with interviews with subject matter experts• Participated in worldwide “owners” team meetings to specify the quality standards required for user acceptance• Gathered test script construction criteria through one-on-one interviews with subject matter experts • Utilized Mercury Quality Center to write test scripts • Organized and coordinated worldwide test team UAT execution • Participated in daily UAT trouble report, change request and Quality Assurance meetings. Monitor to resolution.• Responsible for documenting Business Process Flow and Standard Operation Procedures utilized by support teams

Content Manager For A Private Technical Learning Portal• Accountable for collection, categorization, classification, content and security within a knowledge portal.• Directed multi city remote office content management team • Ensured “marketing messages” targeted by sponsors through content representation• Guided off-shore engineering team on knowledge systems design, user experience expectations, technical support

Senior Systems Engineer• Installed first Compaq/NT 4 Cluster Servers at Microsoft-Redmond corporate customer demo center.• Presented technical “Value Add” high availability and manageability demos to major accounts visiting briefing center.• Supported major accounts with technology briefings, RFP response and onsite engineering support. • Author of Novell Application Note technical publication: “Large NetWare Networks: Results of Compaq’s 1000-User Server Benchmark Tests".• Co-designed “SuperLab ServerFest” an enterprise platform performance test qualification for OEM Intel servers.• Level 3 technical support for NetWare and Microsoft file servers.

Network Engineer Consulted, installed and supported Novell NetWare LANs at major TI customer accounts. UNIX minicomputer network System Administrator for a system used globally by Field Service to track support cases.Project Manager Managed the design through production rollout of an internationally marketed “intelligent,” statistical process control software application for a major chemical company.• Gained the reputation as a project manager who can accomplish difficult jobs on time, within budget and effectively provide leadership to highly technical team members.• Presented technical papers at international conferences summarizing my software development projects.Knowledge Engineer Interviewed subject matter experts and then developed diagnostic expert systems used for solving practical business problems. Product Marketing Manager Major accounts’ field sales force support and liaison between engineering and marketing organizations.

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