Assist customers/prospects in the Direct to Consumer division with their mortgage needs. Ensure a great mortgage experience, keeping all parties informed every step of the way.

Pampered JPMorgan Private Bank clients/prospects with financing/refinancing residential property - including investment property. Average mortgage loan size over $1,000,000.• Originated, structured, priced, and underwrote new mortgage opportunities consistently ranking near first in pipeline unit volume and closed loans. Oftentimes had 100+ loans in process • Ensured a smooth process while creating an extremely positive client/prospect experience. • Managed private bankers’ expectations while providing them with appropriate support • Closed loans on time within rate lock expiration • Worked with Credit Executives and Capital Advisors to manage risk• Trained analysts to understand nuances of the business and on all communication with clients and prospects

Designed, installed, tested, tuned, documented, and supported highly available (24/7) Unix Systems.