Implementation Manager
Houston, Texas Area
The Implementation Manager (IM) is foremost a project manager. As a project manager, the IM brings to bear key personnel and assets to complete the mission on time. With the focus of the implementation team being on successfully delivering systems into the academic environment, the IM uses organizational skills and leadership to direct the team in preparing both the clients to successfully receive and utilize the technology and the company to actively support it. Through direct interaction with key stake-holders, the IM creates, implements, and then monitors a detailed plan to adhere to milestones and budgets. Once the initial implementation is completed, the IM focuses on continuing education for the clients in order to foster buy-in and maximize client participation. Key responsibilities include managing implementation and roll-out of Connect courses for Online and F2F courses, instructor-level Implementation, coordinating new course development, continually conducting Support Triage. Delivers in-person and remote trainings to individuals and groups, ranging from computer novices to computer science professors,across a range of technology products and customized digital solutions (adaptive, gaming, animations, financial, mathematics, world languages, writing, etc.).