QA and Process Improvement Manager responsible for the software quality processes of software, hardware, and networking products in the Software Integration Lab (“SIL”). Participate in all aspects of software and hardware testing, analyze test methods and results, identify missing and inefficient processes, and establish tollgate, sign-off, and review steps. Select and implement a test automation software package that will be used within the QA process for automated regression testing and with the development process to create repeatable test scenarios for trouble identification and new feature enhancements.

Development, QA, Customer Support, and ISO / TL Compliance• Drove technical direction, planning and system design from customer perspective during operational development and new product design applying lessons from VOC.• Developed Service Level Agreements (SLA) with external and internal customer organizations.• Led a maintenance and support Kaizen resulting in a 22% process improvement• Excellence in Process Adherence for DBS / Six Sigma goals and Quality Management (ISO, CMM).• Exceeded computer lab uptime requirements (100%)• Performed 4 TL9000 / ISO9001 audits for continuing quality improvement and NQA certification. Senior Manager of OSS Marketing and Contract Management• Led ideation and customer opportunity processes to discover, define and implement new system solutions for the Telecom division. • Applied Growth and Innovation strategies as a Continuous Improvement Process using DBS Leadership Tools • Develop marketing plans and partner with the sales and engineering teams to achieve the corporate 3 year strategic plans. Primary focus for strategic planning was expansion within the Telecomm sector for both existing and new systems solutions.• Negotiated customer, vendor and partner agreement for the OSS product line.• Maintained a baseline of maintenance and service revenues of $5M plus per year.• Increased these maintenance and service revenues by 10% annually.

• Grew LoopExpert Technologies from a 12 employee company with 2.5 million-dollar in revenue, to one with 60 employees, three locations and annual revenues of approximately 12M dollars on expenses of less than 5M dollars in 5 years (1998-2003).• Negotiated and managed all OSS support, sales, service and maintenance agreements• Primary focus for strategic planning was on expansion within the Telecomm sector for both existing and new systems solutions.• Assessed and implemented data center hardware and software technologies and solutions.

Provided system engineering, design, development, and technical team leadership for the Geographic Information Systems for OSS development projectsDeveloped requirements using advanced object oriented methodologies. Authored high level and detailed design documents and contributed to C++ development.Managed the quality and customer support teams for all Regional Bell Operations companies for the OSS Network Surveillance productsManaged the OSS product development and IT computer lab

Transferred to Bell Labs in NJ in 1985Developed and maintained OSS software in support of the outside plant networkSystem and integration testing of locally developed and vendor supplied software and hardwareOutside Plant cable repair at New England Telephone