David Feltner Email & Phone Number

Conway, Arkansas

Responsible for real time reporting and operations of IT services through various monitoring tools. First line of defense for restoration procedures for any failed components within the IT infrastructure for our external client services.• Provide operational support by ensuring production systems and devices are online and available, this includes non-business hours and on call support. • Engage and work with various IT engineering professionals to facilitate and resolve client impacted services. • Continuous monitoring performance of business-critical systems to prevent delays and outages.• Skilled in Leadership, Computer Hardware, Computer Networking, Cisco IOS, and Technical Support.

601 West Commercial St. Ozark, Ar 72949

Responsible for the day-to-day operation, connectivity, maintenance, upkeep, troubleshooting and support equipment related to PC/network and AS400 computing operational environment for the assigned division, to include but not limited to recommending installing and configuring software and equipment in support of overall computing technologies. • Troubleshoots help desk issues in a team environment and escalates issues when necessary• Assists in local network administration• Research/evaluate technological innovations and recommends improvements in hardware, software, processes and procedures• Interacts with service contractors to facilitate hardware troubleshooting and repair on Security systems, ATMs and peripheral hardware components• Assists in network threat detection and reduction of security threats to include virus detection and eradication

Russellville, Arkansas

Highly experienced Graduate Assistant with proven experience assisting with Coms 2003: Microcomputer Applications. This class introduces students to advanced word processing; spreadsheet designs, formulas and charts; database design principles, implementation and presentation designs using Microsoft Office Suite. I maintained the computer labs and assisted with COMS 2703: Computer Networks and Architecture. Topics include network architecture, hardware and software, along with popular protocols for establishing connectivity for sharing resources such as printers and files.

Pottsville, Arkansas

Worked diligently with service managers from numerous Tyson Foods maintenance shops, reviewing and advising warranty work. Maintained local Wi-Fi and access spots for employees and drivers.• Validate warranty work and submit to the appropriate manufacturer or parts vendor• Maintain an accurate database for all parts and part replacements• Trained and updated employees of any warranty changes • Daily contact with Tyson truck shop managers, shop leads conforming all parts and information needed has been sent to the appropriate manufacturer or vendor• Maintained over 80% accurate and timely claim submission

Master'S Degree, Information Technology

Bachelor'S Degree, Business, Management And Marketing