Customer Experience Manager
Current
May 2023 - Present
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David F. Email & Phone Number
Driving Exceptional Customer Experiences, Delivering Business Impact, and Fostering Collaborative Success
at
Good Energy
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Driving Exceptional Customer Experiences, Delivering Business Impact, and Fostering Collaborative Success
Location
West Bridgford, England, United Kingdom
Company size
Who is David F.? Overview
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Quick answer
David F. is listed as Driving Exceptional Customer Experiences, Delivering Business Impact, and Fostering Collaborative Success at Good Energy, a company with 316 employees, based in West Bridgford, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for David F..
David F. previously worked as Customer Experience Manager at Good Energy and Customer Experience Designer at Bt. David F. holds Msc, Food Science from University Of Leeds.
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Good Energy
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Profile bio
About David F.
Experienced in customer experience and service design, workshop facilitation, business case development and gaining sign off from senior leaders. Uses customer insight to design, test and learn methodologies, to quickly deliver business benefit or fail fast.Experienced in Agile development, prototyping, process improvements, customer loyalty and affiliate marketing initiatives, brand development, consumer product development and innovation, qualified programme manger, qualified project manager.
Current workplace
David F.'s current company
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Good Energy
12 roles
David F. work experience
A career timeline built from the work history available for this profile.
Customer Experience Designer
Developed new features for the BT Cloud Work ‘unified communication as a service’ product. Facilitated workshops to identify customer and colleague points of friction. Tested solutions with customers and implemented improved design and processes.
Jun 2021 - Dec 2022
Customer Experience
Leading customer experience design for digital pharmacy. Identifying points of friction and moments that matter for customers. Mentoring other teams to improve their customer experience. Customer journey mapping and visualisation. Improved understanding of customer segments through data integration and analysis.
Jun 2019 - Sep 2020
Omni-Channel Proposition Manager
Using customer research, market insights, rapid prototyping and agile methodologies I have developed trials with cross functional teams to test and learn from new customer propositions, improving customer journeys, solving problems and delivering process efficiencies, while maintaining a focus on key brand principles of simplicity and convenience. For.
Jun 2015 - Jun 2020
Strategy Project Manager - Photo
Working with a cross functional team including Walgreens, IT, Photo Operations the Category team and selected suppliers the entire Boots Photo offer was upgraded by installing over 3000 new photo kiosks in over 1000 stores across the UK. Delivering a new brand proposition, taking advantage of the growing market to print photo gifts rather than just photo.
Mar 2013 - Jun 2015
Commercial Development Manager
Delivering strategic initiatives for the Baby Category team through test and learn trials. Working closely with suppliers to understand key insights into mums needs, shopping habits and expectations.
Nov 2010 - Mar 2013
Programme Manager - Boots Treat Street
Transferred to the UK Business Development team at the end of 2009 to programme manage the delivery of Boots Treat Street - www.boots.com/treatstreet
Dec 2009 - Nov 2010
Programme Manager - Consumer Brands
Responsible for the delivery of the NPD pipeline for 17, Soltan and Botanics.
Aug 2008 - Jan 2010
New Product Implementation Manager Seasonal Beauty
Responsible for the delivery of NPD for Boots Seasonal products, including, Electrical Beauty, Bath, Beauty and Hair Accessories and the Summer Shop (Sunglasses and Summer Accessories)
Oct 2005 - Aug 2008
New Product Implementation Project Manager - Healthcare And Food
Healthcare Team – Responsible for the effective management and deliver a portfolio of licensed and unlicensed products in the areas of Allergy and Hay fever, Mouth Care, Feminine Hygiene, Hair Care and Skincare.- Leading cross functional teams to deliver cost of goods savings for key allergy and hay fever medicines- Manage external suppliers and.
Feb 2005 - Oct 2005
Technical Brand Manager
Technical Brand Manager for Quaker Snack-a-Jacks, delivering product innovation and optimisation.
Jun 2002 - Feb 2005
Seasoning Development Manager
Seasoning Development Manager for Frito Lay Europe including Wotsits, Quavers and Cheetos brands. Responsible for the deliver of seasoning innovation and optimisation.
Jun 2001 - Feb 2002
Team & coworkers
Colleagues at Good Energy
Other employees you can reach at goodenergy.co.uk. View company contacts for 316 employees →
KD
Kit Dixon
Colleague at Good Energy
Bristol, England, United Kingdom, United Kingdom
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NJ
Nick Johansen
Colleague at Good Energy
Swindon, England, United Kingdom, United Kingdom
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RB
Rhiannon Barriball
Colleague at Good Energy
Dorchester, England, United Kingdom, United Kingdom
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LS
Luke Stanyon
Colleague at Good Energy
Lancashire, England, United Kingdom, United Kingdom
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KB
Keisha B.
Colleague at Good Energy
United Kingdom, United Kingdom
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SE
Sandy Ellis
Colleague at Good Energy
Jamaica, Jamaica
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KS
Karina Santos Rosa
Colleague at Good Energy
Belo Horizonte, Minas Gerais, Brazil, Brazil
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FA
Fawad Ali
Colleague at Good Energy
Pakistan, Pakistan
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BJ
Barbara Jerome
Colleague at Good Energy
Swindon, England, United Kingdom, United Kingdom
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CM
Cameron Mcmanus
Colleague at Good Energy
Marchwood, England, United Kingdom, United Kingdom
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Kit Dixon
Colleague at Good Energy
Bristol, England, United Kingdom, United Kingdom
View →
NJ
Nick Johansen
Colleague at Good Energy
Swindon, England, United Kingdom, United Kingdom
View →
RB
Rhiannon Barriball
Colleague at Good Energy
Dorchester, England, United Kingdom, United Kingdom
View →
LS
Luke Stanyon
Colleague at Good Energy
Lancashire, England, United Kingdom, United Kingdom
View →
KB
Keisha B.
Colleague at Good Energy
United Kingdom, United Kingdom
View →
SE
Sandy Ellis
Colleague at Good Energy
Jamaica, Jamaica
View →
KS
Karina Santos Rosa
Colleague at Good Energy
Belo Horizonte, Minas Gerais, Brazil, Brazil
View →
FA
Fawad Ali
Colleague at Good Energy
Pakistan, Pakistan
View →
BJ
Barbara Jerome
Colleague at Good Energy
Swindon, England, United Kingdom, United Kingdom
View →
CM
Cameron Mcmanus
Colleague at Good Energy
Marchwood, England, United Kingdom, United Kingdom
View →
2 education records
David F. education
Msc, Food Science
Bsc (Hons), Physiology And Biochemistry With Nutrition
FAQ
Frequently asked questions about David F.
Quick answers generated from the profile data available on this page.
What company does David F. work for?
David F. works for Good Energy.
What is David F.'s role at Good Energy?
David F. is listed as Driving Exceptional Customer Experiences, Delivering Business Impact, and Fostering Collaborative Success at Good Energy.
Where is David F. based?
David F. is based in West Bridgford, England, United Kingdom while working with Good Energy.
What companies has David F. worked for?
David F. has worked for Good Energy, Bt, Boots Uk, Boots, and Pepsico.
Who are David F.'s colleagues at Good Energy?
David F.'s colleagues at Good Energy include Kit Dixon, Nick Johansen, Rhiannon Barriball, Luke Stanyon, and Keisha B..
How can I contact David F.?
You can use AeroLeads to view verified contact signals for David F. at Good Energy, including work email, phone, and LinkedIn data when available.
What schools did David F. attend?
David F. holds Msc, Food Science from University Of Leeds.
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