David F. Email & Phone Number

Chippenham, England, United Kingdom

Nottingham, England, United Kingdom

Developed new features for the BT Cloud Work ‘unified communication as a service’ product. Facilitated workshops to identify customer and colleague points of friction. Tested solutions with customers and implemented improved design and processes.

Nottingham, England, United Kingdom

Leading customer experience design for digital pharmacy. Identifying points of friction and moments that matter for customers. Mentoring other teams to improve their customer experience. Customer journey mapping and visualisation. Improved understanding of customer segments through data integration and analysis.

Nottingham, United Kingdom

Using customer research, market insights, rapid prototyping and agile methodologies I have developed trials with cross functional teams to test and learn from new customer propositions, improving customer journeys, solving problems and delivering process efficiencies, while maintaining a focus on key brand principles of simplicity and convenience. For successful trials I have gained business case sign off for scale up and national deployment, for less sucessful trials I have exited quickly learning all the while.

Nottingham,

Working with a cross functional team including Walgreens, IT, Photo Operations the Category team and selected suppliers the entire Boots Photo offer was upgraded by installing over 3000 new photo kiosks in over 1000 stores across the UK. Delivering a new brand proposition, taking advantage of the growing market to print photo gifts rather than just photo prints. Business case approval was agreed by the group CFO in March 2014 for installation that Christmas.

Nottingham, United Kingdom

Delivering strategic initiatives for the Baby Category team through test and learn trials. Working closely with suppliers to understand key insights into mums needs, shopping habits and expectations.

Nottingham, United Kingdom

Transferred to the UK Business Development team at the end of 2009 to programme manage the delivery of Boots Treat Street - www.boots.com/treatstreet

Nottingham, United Kingdom

Responsible for the delivery of the NPD pipeline for 17, Soltan and Botanics.

Nottingham, United Kingdom

Responsible for the delivery of NPD for Boots Seasonal products, including, Electrical Beauty, Bath, Beauty and Hair Accessories and the Summer Shop (Sunglasses and Summer Accessories)

Nottingham, United Kingdom

Healthcare Team – Responsible for the effective management and deliver a portfolio of licensed and unlicensed products in the areas of Allergy and Hay fever, Mouth Care, Feminine Hygiene, Hair Care and Skincare.- Leading cross functional teams to deliver cost of goods savings for key allergy and hay fever medicines- Manage external suppliers and interactions with medical services and packaging development teams to deliver products on time.- Ensuring that delays due to authorised body approval are communicated effectively.Nutrition Team – Responsible for supporting the NPI Food team in areas of strategic development and communication.- Working closely with the Category team and an external agency to develop a brand and communication strategy for Boots Food, updating stakeholders regularly to advise of progress- Completion of a booklet and website to provide nutritional and lifestyle information to Boots employees and customers- Implementation of new tools and techniques that lead to a clear R&D plan with big ideas underpinned by consumer insights

Leicester, United Kingdom

Technical Brand Manager for Quaker Snack-a-Jacks, delivering product innovation and optimisation.

Seasoning Development Manager for Frito Lay Europe including Wotsits, Quavers and Cheetos brands. Responsible for the deliver of seasoning innovation and optimisation.

Msc, Food Science

Graduated with distinction in 1993

Bsc (Hons), Physiology And Biochemistry With Nutrition

Activities and Societies: University Mens LacrosseGraduated with 2:1 in 1992