Capt. David Fetherston Email & Phone Number

Providence, Rhode Island Area, Bensalem, Pennsylvania And San Diego, California

Overall responsibility for the national account management team that serves as the primary customer facing relationship managers for over 250 existing hospital and Federally Qualified Health Centers (FQHC) across the country. Annual revenues generated through retention, expansion and new pricing methodologies in 2015 contributed to a growth rate of nearly 50%.

North Kingstown, Rhode Island

Primary responsibility for marketing and business development strategy and execution, including branding, product marketing, lead generation, proposal development, trade show events, website management, media relations and strategic alliances.

New leadership position in the firm that is responsible for consulting and audits for Medicare programs offered by health insurers across the country. Primary relationship management contact for the Centers for Medicare and Medicaid Services (CMS) in Maryland as well as another large health care consulting practice.

-Designed and implemented an new customer driven service delivery model for the MBA program and launched a successful turnaround initiative of a struggling organization. Redefined the mission of the team by engaging corporate partners to understand their needs and designed career training programs for students to help them become the solution to the challenges of the corporate community. -Achieved excellent results in three years, driving key performance metrics that launched Babson… Show more -Designed and implemented an new customer driven service delivery model for the MBA program and launched a successful turnaround initiative of a struggling organization. Redefined the mission of the team by engaging corporate partners to understand their needs and designed career training programs for students to help them become the solution to the challenges of the corporate community. -Achieved excellent results in three years, driving key performance metrics that launched Babson to from #53 to #41 in US News & World Report annual survey and improved the standing of the program to #21 in the Wall Street Journal Survey for Top Regional MBA programs. -Generated considerable press coverage as an expert in the field of career management and received positive feedback from students in the Princeton Review in 2007. Show less

- Assumed responsibility of Client Services, the national account management team with a large customer base of managed care and self-insured corporate accounts such as the Cleveland Clinic, World Bank, Mazda and BMW of North America. Introduced the first satellite office service delivery model that placed relationship managers in regions close to critical mass of customers. Introduced a new matrix-oriented customer partnership service delivery model for complex managed care… Show more - Assumed responsibility of Client Services, the national account management team with a large customer base of managed care and self-insured corporate accounts such as the Cleveland Clinic, World Bank, Mazda and BMW of North America. Introduced the first satellite office service delivery model that placed relationship managers in regions close to critical mass of customers. Introduced a new matrix-oriented customer partnership service delivery model for complex managed care accounts.- Designed and implemented the Sales Administration operation, an internal start-up that supported the external sales force with proposal development, analytics and competitive intelligence. Developed all job descriptions and grew a high performance team as the company acquired smaller pharmacy benefit management firms. Hired the resources to build a custom proposal development system that dramatically reduced customer response times and improved capacity utilization of team resources. Show less

- Merged the sales and account management organizations from two dissimilar delivery systems during the merger of Pilgrim Health Care and Harvard Community Health Care in 1995. - Realigned existing staff into new roles segmented into new business sales, key accounts, government accounts, middle market, small group market, telemarketing and office support.- Member of the Regional Operating Committee (ROC), the senior leadership team for the Southern New England Region with… Show more - Merged the sales and account management organizations from two dissimilar delivery systems during the merger of Pilgrim Health Care and Harvard Community Health Care in 1995. - Realigned existing staff into new roles segmented into new business sales, key accounts, government accounts, middle market, small group market, telemarketing and office support.- Member of the Regional Operating Committee (ROC), the senior leadership team for the Southern New England Region with responsibiity for B2B business development and customer relationship management. - Proposed and collaborated on the development of open access managed care products (POS and PPO) with corporate marketing that resulted in unprecedented growth in the southern New England marketplace. Show less

Active duty and reserve officer, promoted to Chief Engineering Officer (department head) with overall responsibility for the maintenance and operation of the main and auxilliary engineering spaces aboard the USS Valdez (FF1096).

Mba, General Management & Entrepreneurship

Bachelor'S Degree, Marketing