David Freitas Email & Phone Number

Mississauga, Ontario, Canada

Oakville, Ontario, Canada

• Effectively delegated tasks to team members based on their strengths and workload capacity.
• Collaborated with various departments to streamline ticket resolution processes and ensure cohesiveness and consistency.
• Conducted comprehensive imaging procedures for computers and mobile phones, ensuring seamless functionality and adhering to security policies.
• Addressed user requests promptly, providing technical support and troubleshooting assistance as needed.
• Maintained… Show more
• Maintained detailed documentation for all IT service desk processes and procedures, facilitating knowledge transfer and promoting consistency across support teams. Show less

Mississauga, Ontario, Canada

• Provided front-line technical support for classroom incidents, general user issues, and printer problems.
• Innovated a printer monitoring web application utilizing Python to streamline the monitoring and troubleshooting processes.
• Oversaw regular IT Preventative Maintenance tasks to uphold system functionality.
• Managed IT assets to ensure comprehensive accountability and adherence to organizational standards.
• Loaded software, granted permissions, and configured hardware for… Show more
• Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process. Show less

Mississauga, Ontario, Canada

• Delivered exceptional customer service in a fast-paced environment, exceeding performancetargets and enhancing customer experience.
• Demonstrated strong attention to detail and organizational skills in preparing and serving beverages according to company standards.
• Utilized effective communication and interpersonal skills to collaborate with team members and ensure smooth operations during peak hours.