Lead multiple software teams at Arch, spearheading the company's digital transformation. Managed the development of internal and external-facing digital service APIs, numerous web applications, strategic analytics initiatives leveraging AI, ML, & Data Science, and integration of partner data feeds. All applications operate on a SaaS model hosted on Azure PaaS and AKS (Kubernetes). Teams are geographically distributed across the US (NC, NJ, remote), India, and the Philippines.• Head of Engineering Practice: Provide leadership in engineering strategy, KPI definition, and best practices for a department of 800+ staff. Directed initiatives in quality engineering, DevSecOps, security, alerting and monitoring, and reference implementations.• Digital-First Strategy: Pioneered Arch’s digital engagement with 3rd-party partners, enabling policy writing with zero human intervention through external APIs, system orchestration, and cutting-edge customer and agency-facing portals.• Direct Bill Capability: Led architecture and development efforts to introduce direct-to-consumer billing, facilitating entry into previously untapped, high-volume markets with low margins.• Data Feed Optimization: Enhanced data feed frequency from monthly to sub-weekly with external partners, accelerating recognition of $1B in annual revenue during quarterly close processes.• Arch Portal Framework: Incubated an internal framework for Arch Portals, standardizing reusable components and reducing portal development time from months to weeks across teams.• Cloud and DevSecOps Leadership: Developed and implemented public cloud and DevSecOps strategies adopted as standard across all development teams.Tech used: Java, Spring Boot, Angular, SQL, MongoDB, Kubernetes, and Azure.

Led a multi-site team across FL, CA, and Poland at Thales, specializing in Digital Services for In-Flight Entertainment and Connectivity Solutions. Responsible for developing cloud-based applications on AWS and Azure platforms, including groundbreaking technology achieving up to 400Mbps Wi-Fi per aircraft, enhancing the in-flight experience worldwide.•SaaS Application Development: Led multiple teams in the creation of SaaS-based applications for leading airlines, enabling continuous monitoring of in-flight entertainment and connectivity networks.•Web Portal Development: Successfully delivered web portals facilitating collaborative targeted advertising initiatives between Thales, airline clients, and third-party advertisers through onboard In-Flight Entertainment systems. Generated additional revenue streams for both Thales and airline partners.•Data Science Leadership: Headed a Data Science team focused on developing applications for predictive failure analysis of aircraft equipment and bandwidth demand forecasting. Utilized internally developed satellite simulations for load capacity planning, ensuring optimal performance and reliability.

Led multiple teams across the US and South America, specializing in delivering SaaS applications, web portals, and lead generation sites hosted on AWS and Azure in collaboration with renowned brands.• Agile Transformation: Successfully transitioned development organization from Waterfall to Agile, resulting in a significant improvement in SLA committed delivery times. Fostered a collaborative culture by engaging business teams early in the development process.• SaaS Application Development: Directed teams in the development of SaaS applications on Azure (IaaS and PaaS), including a bespoke Customer Relationship Management (CRM) System, Lead Router employing Machine Learning, and a Case Management Web Portal for post-sale support.• Navigator SaaS Application: Spearheaded the development of Navigator, a microservices-based SaaS application hosted on AWS (PaaS). Leveraged Natural Language Processing (NLP) and Machine Learning to enhance SEO rankings for major clients in Insurance, Financial Services, and e-commerce sectors.• Web Development Leadership: Led a web development team responsible for the continuous enhancement and maintenance of over 25 lead generation, media properties, and online enrollment web portals, collectively delivering over 38 million page views annually.

Led multiple technical teams in US and India across multiple projects in varying stages of Software Development Life Cycle (SDLC) while building customer relationships in the US, Europe, China, and Japan.• Integrated Ikanos products, processes, and methodologies into Qualcomm portfolio leading to fully integrated releases with Qualcomm Wi-Fi team.• Introduced enhanced countermeasures and security improvements to existing products resulting in more secure products and ability to add revenue based SaaS, analytics and new features via unique signatures.• Served as Product Owner, leading product strategy for multiple products in development and maintenance, collaborating between customers and internal stakeholders, greatly improving overall project coordination.• Led Open Source compliance of existing and new software, including the release of large portions of the software to Open Source community, simplifying overall release process and eliminating exposure to compliance litigation.• Technical due diligence on potential acquisitions in complementary businesses and emerging technologies.• Presented ‘Evolution of Open Source in Home Gateways’ at annual Qualcomm Open Source Conference to an audience of several hundred live and company-wide via webcast to familiarize attendees with Ikanos products and create relationships across business units.• 100% retention in Bangalore over last 18+ months for a team of 25 during significant changes.

Led software development teams in the US and India focused on telecom infrastructure, broadband gateways, and home networking. In addition to embedded Linux development activities, my team provided pre-silicon verification via emulation, system bring-up, performance tuning, test automation, and consulting services pre- and post-deployment.• Cross-functional lead of 100+ team members across Software, System Test, Hardware, VLSI, IT Operations, Marketing, Tech Publishing, and Customer Engineering to take our flagship product (Vx185 family) to production.• Spearheaded transformation from waterfall to the adoption of Agile / DevOps across departments, improving operations management and customer experience by significantly improving our ability to meet committed schedules, increased release frequency, and ability to adapt to changing requirements and market trends.• Reduced attrition in Bangalore from around 25% (local norm) to less than 5% per annum by focusing on the team, realigning talent, staff training, and instituting well-defined, consistent software development processes.• Buy-versus-Build-versus-Open-Source decisions for new features, working closely with Commercial-Off-The-Shelf (COTS) software and 3rd-party vendors for purchase and partnership, increasing value proposition by expanding product ecosystem in SDN / NFV, Virtualization, Cloud, IoT, Wi-Fi, Voice, and Security, reducing internal development overhead while expanding into previously untapped markets.• Provided significant architecture guidance on the definition of new devices, improving cost, performance, and security.• Led technical due diligence to Qualcomm prior to the acquisition, removing all engineering level concerns, resulting in deal closing several months ahead of schedule.

Returned to North Carolina following acquisition of GlobespanVirata to serve major local customer and oversee development teams in India. Defined software requirements, software architecture, and software roadmap for Conexant’s Passive Optical Network (PON) program.• Traveled to China, Taiwan, Korea, Japan, India, Europe, and throughout USA for pre-sales and post-sales customer facing marketing support, leading to multiple worldwide design wins.• Developed initial prototypes of EPON, including extensions for China Telecom, and GPON software stacks in 1-person project, demonstrating interoperability at events and early customer engagements, putting company in position to be first to market with combined EPON / GPON product and to show interoperability with 3rd parties.• Responded to RFIs and RFQs from potential customers and telcos leading to multiple design wins and generating content definition of future software releases and devices.• Provided guidance on new chip features and changes in chip architecture based on emerging technologies, internal development, and customer / telco feedback.• Led integration of Paxonet acquisition and technical direction of their 100+ engineers (in Noida, Bangalore, and Pune) across multiple product lines, accelerating Conexant’s entry into new telco markets.

Integrated and led a culturally diverse team in compliance with multiple international employment laws delivering platform-independent networking protocol software, including 802.1D bridging, dual IPv4 / v6 stack, security software (NAPT, Firewall, IPsec, and OpenSSL), and VoIP (RTP / SIP).• Coordination of resource loading across multiple development and consulting projects.• Regular reporting of project status, release metrics and KPIs to senior management.• Prioritized internal and customer reported defect resolution and new feature requests within group’s domain across several hundred customers, reducing feature churn to development team.• 100% retention of team through serving as mentor, continuous feedback, training, instilling ownership and instituting best practices development processes.• Worked with offshore consulting services company (Wipro) to deliver SIP / VoIP stack for products, accelerating entry into worldwide telco voice market leading to dozens of design wins across North America, Europe and Asia.• Pre-sales and post-sales customer-facing support for the company’s products resulting in numerous design wins.

Recruited to establish and lead local Networking Software and Professional Services teams following acquisition of RSA. This required broad knowledge of most L2 / L3 / L4 switching, bridge, and routing protocols, including critical security software (Stateful Packet Inspection Firewall, Intrusion Detection (IDS), NAPT and IPsec / VPN).• Formal training of Field Application Engineers, new hires and licensees / customers during period of rapid growth.• Designed and implemented Voice over ATM (DSL) solutions personally, allowing entry to telco voice market.• Built from scratch site’s Linux network creating consistency of development environments across sites.• Served in side role as interim site Red Hat Linux administrator for 1 year during integration of RSA into Virata.

Designed and implemented PVC management for every release of the FLX-2500, BroadBand’s second generation FTTC product. Maintain the code for on-demand Switched Virtual Connections, a UNI 3.1 implementation. Served as the X.25 expert for the FLX-1100, the company’s first product, during field trials at Bell Atlantic. X.25 was used as the operations interface as well as for on-demand interactive sessions. This included providing on-site support during initial system turn-up as well as field troubleshooting during field deployment. Implemented FTP over X.25 for database backup and restore using an “off the shelf” TCP/IP package.Following the spin-off to Bosch Telecom, I served as functional Leader for VB5.x (a predecessor to BPON). This included developing the Real Time Management Co-Ordination Protocol and designing code to implement the management of semi-permanent, provisioned Virtual Path Connections and Virtual Channel Connections.

Module Manager for Data Error Correction and Compression Software. This involved developing, supporting, testing, updating, integrating new protocols into the existing software, creating supporting documentation and clearly defining the subcomponents for modularity and “portability”. Rewrote the data compression code and modified the I/O code (M68302 and Z180 assembly) for better performance at high line rates. Technical leader for a project to design and implement V.42 (LAP-M) on IBM’s MWave DSP. Designed and coded a Rockwell RC144 Data Pump device driver module. Some other projects included: Initial port, update and maintenance of all the firmware for RSA’s Motorola 68302 reference board. Developed AutoSync I/O for M68302 platforms. Designed and implemented the company’s first email system.

Tutored elementary aged kids through college students in math and computer science.

Designed and implemented software and hardware test plans for a Local Area Network product. Maintained fault reports categorizing the problems. Provided suggestions for improvements to the product. Gave weekly briefings to the company’s CEO.