Senior Technical Alliance Manager
Grew partnerships to include over 200 global software houses with bi-directional alliances. ◦ Managed a team of internal resources and contractors to create an ecosystem of highly satisfied partners. ◦ Improved and automated processes and contracts for annual renewals to streamline a multiple month effort into only a few days, increasing alliance retention and satisfaction. ◦ Coordinated with product management and engineering to fill solution gaps through strategic partnerships. ◦ Coached developers to build integrations between our solutions for joint customers. Built sample code with example API calls and streamlined payloads. ◦ Built and provisioned sample instances on AWS EC2 to streamline the partner integration lifecycle. ◦ Provided end-to-end care for alliances including recruiting, contract negotiation, environment provisioning and configuration, integration validation, and solution marketing.Built and managed the award-winning BMC Community (community.bmc.com) ◦ Implemented and maintained the BMC’s Jive Forums using Tomcat, Postgres, and Kerio email servers. ◦ Combined six different platforms with full data transformation and mapping to provide unified forums and documents to our global customers and partners across all BMC product lines. ◦ Built API integrations between Jive and BMC Remedy to create automated partner and solution directories which eliminated manual entry and enforced consistent styling.
