David Fiske Email & Phone Number

Sherbrooke, Quebec, Canada

Newfoundland And Labrador, Canada

- Coded SQL queries to update MySQL database when content management system was down for maintenance- Analyzed agent cost and performance data to reduce the business expense of generating sales appointments- Wrangled new datasets to reduce the cost of sales leads by web scraping business directories into Excel- Maintained web servers for more than 300 websites, which saved the cost of a dedicated server administrator- Developed, implemented, and managed multiple in-house and client projects at the same time, which significantly increased productivity, the number of business clients, and overall business revenue- Created, updated, and optimized company documents and procedures to reduce employee time per task- Recruited, trained, and directed up to 10 employees daily, which increased productivity and client satisfaction

Newfoundland And Labrador, Canada

- Collected, cleaned, and imported data from Excel into the CRM, which reduced the cost of sales leads- Analyzed agent cost and performance data to generate the most sales for my clients at the lowest price- Authored, tested, and presented marketing campaigns and phone scripts for third party clients, which significantly increased productivity, revenue, and repeat business- Developed strong working relationships with clients through effective communication of ideas and solutions- Recruited, trained and directed up to 30 employees daily, which increased sales and business revenue

Kitchener, Ontario, Canada

- Collected and analyzed price, performance, and reliability data to design and build affordable desktop systems - Performed effective maintenance and repairs on computer systems to improve customer satisfaction- Expanded business to include cyber cafe services by developing and maintaining a network of 20 desktop computers running Windows 2000 and utilizing CentOS for centralized file sharing and distribution- Designed and coded websites for local businesses to increase company revenue- Trained and directed 5 employees daily, which increased productivity and reduced project completion time

Kitchener, Ontario, Canada

- Answered incoming calls and resolved customer concerns, achieving a 65% customer save rate on a daily basis- Developed and maintained relationships with customers, ensuring their satisfaction and loyalty to the company- Consistently exceeded retention goals and targets, contributing to the overall success of the company- Utilized CRM software to track interactions and improve retention efforts- Trained and supported other retention specialists to ensure consistent, high-quality customer service- Provided technical support to customers, resolving issues related to software, hardware, and network connectivity

Certificate Of Achievement, Junior Data Analyst Program

- Utilized Excel spreadsheets to perform data wrangling and data mining - Developed working knowledge of Python language for data analysis.

Completed 43 Credits Towards A Master'S Degree, Counselling Psychology, 4.19 / 4.30

Only missing practicum component to graduate.

Bachelor'S Degree, Information Systems And Psychology, 3.76 / 4.00

University Certificate, Computing And Information Systems

College Diploma, Network Engineering